Deviprasad Shetty Email & Phone Number

With over 15 years of experience in customer service and tele sales, I am the General Manager Operations at Maxicus, a leading provider of business process outsourcing solutions. I hold certifications in Body Language for Leaders, Digital Marketing Foundations, and Goal Setting: Objectives and Key Results (OKRs), which reflect my commitment to continuous learning and professional development.At Maxicus, I oversee the delivery of high-quality and cost-effective services for diverse clients across various industries, such as e-commerce, telecom, banking, and insurance. I leverage my expertise in customer relationship management (CRM), inbound/outbound and email management, upselling, CLCM, direct sales, and retention to design and execute sales strategies that increase revenue, customer satisfaction, and market share. I also spearhead digital transformation initiatives, using new-age technologies to enhance operational efficiency and drive business success. Moreover, I mentor and empower teams of professionals, fostering a culture of excellence, collaboration, and continuous improvement. My mission is to deliver value and exceed expectations for our customers and stakeholders.

Listed skills include Team Management, Performance Management, Vendor Management, Business Process Outsourcing, and 4 others.

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  Rabindranath Tagore University

  B