With over 15 years of experience in customer service and tele sales, I am the General Manager Operations at Maxicus, a leading provider of business process outsourcing solutions. I hold certifications in Body Language for Leaders, Digital Marketing Foundations, and Goal Setting: Objectives and Key Results (OKRs), which reflect my commitment to continuous learning and professional development.At Maxicus, I oversee the delivery of high-quality and cost-effective services for diverse clients across various industries, such as e-commerce, telecom, banking, and insurance. I leverage my expertise in customer relationship management (CRM), inbound/outbound and email management, upselling, CLCM, direct sales, and retention to design and execute sales strategies that increase revenue, customer satisfaction, and market share. I also spearhead digital transformation initiatives, using new-age technologies to enhance operational efficiency and drive business success. Moreover, I mentor and empower teams of professionals, fostering a culture of excellence, collaboration, and continuous improvement. My mission is to deliver value and exceed expectations for our customers and stakeholders.