Devipriya M Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Bengaluru Area, India

Country user happiness officer● Managing escalated customer complaints for the country level.● Specialized in countrywide customer service for online orders.● Leading online-based customer interaction team (email, chat and calls team)● Specialized in Omni-commerce channel, a platform used to increase user loyalty and satisfaction by analyzing online and offline user experience.

Bengaluru Area, India

Country user happiness officer● Managing escalated customer complaints. ● Specialized in country wide customer service training.● Leading online-based customer interaction team (email, chat and calls team)● Specialized in Omni-commerce channel, a platform used to increase user loyalty and satisfaction by analyzing online and offline user experience.Human-Resource lead ● Lead and organize the recruitment process.● Lead and organize training and induction process for new joiners.● Analyze, calculate and report individual team’s performance. Product training lead● Specialized Business Analyst (Raw material procurement from various countries required for product manufacturing).● Expert in precise stock procurement and management based on market studies for the respective stores.● Lead implantation team.

Australia

● Efficiently organized, the Decathlon Auburn sports store inauguration, managed all internal/external communications, campaigns & promotional events including a one-week sports festival for the Australian community (which was graced by Jason Clare, Member of the Australian Parliament and Greg Cummings, The Mayor of Cumberland, Auburn, Sydney).● Effectively handled Google Analytics & Google Search Engine Optimization to forecast the trends in customer traffic to promote via online marketing, email marketing, web designing for Decathlon official website, Facebook/Instagram/Google-page/YouTube/We-chat & other social media cover stories, newsletter & promotional videos. ● Expertly designed the store layout, implanted the store, trained the new joiners and successfully operationalized the Decathlon Auburn store.

India

● Efficiently lead PNL (Profit and Loss) management team and vendor’s expense management team.● Specialized Product-trainer - Train and develop competency skills to excel in the workplace.● Specialized in comprehensive stock management and store operations.● Highly skilled in store implantation on a new locality.

Bangalore

India

● Zone lead for stock availability and range selection.● Specialized in achieving commercial targets and managing PNL (Profit and Loss).● Efficient in layout maintenance and customer assistance.● Expert in people/policy management and training resources.

India

● Specialized in building local community and networks. ● Expert in creating commercial policies by studying the local market demand to procure stocks.● Lead the layout maintenance team to procure adequate stocks by forecasting future growth.● Skilled analyst in implementing development strategies based on profit-loss reports.

Master Of Business Administration - Mba, Marketing/Marketing Management, General, A

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, A