Devi Priya Balaraman Email & Phone Number

United States

Florida, United States

Analysis of existing data structure in various business systems and development and design architecture for enterprise and cloud-based applications with the suite of Salesforce products and other third-party technologiesBuilds and monitors a technical roadmap for a digital experience and transformation of previous data structure into a modern CRM and engagement platformCollaborates and understands the broad system environment and plans for evolutionary path toward modern technologiesProvides support and maintenance to assigned applications on the CRM and Engagement Technology platformParticipates in testing of the applications and enhancements of the CRM platformContributes to improvements and enhancements of CRM applications and will assist with clients to help empathize with delivering solutions and support to application development during early rollout of new systemLeverage Salesforce’s reporting tools to analyze customer data and trends.Create data visualizations using tools like Tableau or Salesforce Analytics Cloud.Ensure data accuracy through cleanup, deduplication, and migration.Performs duties in compliance with ITS policies, guidelines, and processesAppropriately utilizes associated tools in accordance with ITS standards

Florida, United States

Develop and implement disaster recovery plans and continuity operations to ensure seamless functionality during emergencies.Update and manage the Continuity of Operations Plan (COOP) for extended service availability in critical situations.Integrate Microsoft tools (Teams, OneDrive, SharePoint Online) and mobile management tools (Intune, BitLocker) within an enterprise IT environment.Provide remote support for teleworking employees, including troubleshooting and configuration assistance.Oversee updates to Windows 11 and Office 365 across department devices, ensuring security and compliance.Create, update, and manage technical documentation for software, hardware configurations, and operational procedures.Configure workstations, deploy device imaging, and handle security patch management.Utilize IBM Mainframe systems, DB2 databases, and JCL (Job Control Language) for system operations, automation, and data management.Write and maintain Easytrieve code and SQL scripts to manage and extract data, enhancing operational efficiency and reporting accuracy.Collaborate with data center teams on hardware and software configurations to support new and existing clients.Balance multiple priorities, meet tight deadlines, and work effectively in a fast-paced environment.Maintain high standards of productivity and support team cohesion through effective communication and collaboration.

Engineered Oracle CDC solution deployment via IBM DataStage, achieving an 85% reduction in data transfer delays and a 93% enhancement in data accuracy.Architected and implemented streamlined data transformation pipeline, reducing manual data handling processes by 50%, and improving data quality and accessibility for analytics teams.Developed ETL processes improving performance by 30% to 40%. Optimized SQL queries for efficient data retrieval and manipulation, reducing query runtime by 70%.Led Google Analytics data pull implementation, leveraging Postman to create APIs, reducing manual effort by 25+ hours weekly.Built a log harvester to scrape websites and ingest data into Snowflake later used by the Power BI, reducing time to fetch information for visualization by 40%.Collaborated with cross-functional teams to develop internal data products, enhancing operational efficiencies across the organization.

Florida, United States

Analyzed data for 300+ sponsored projects globally, managing data documents, records, and reports, increasing productivity by 50%. Coordinated meetings with full staff attendance, reducing project delays by 30% and fostering cross-functional collaboration with Agile methodology.Transformed raw data into actionable insights in Microsoft Excel, reducing operational costs by 20% and increasing customer retention by 10%.Utilized Jira for Agile project tracking, task management, and team collaboration, resulting in 70% faster project delivery.

Florida, United States

Greeted visitors warmly and provided courteous assistance, enhancing the company's professional image.Efficiently managed incoming calls, directing inquiries to appropriate personnel and maintaining clear communication channels.Supported administrative tasks including data entry, document preparation, and office organization, contributing to a streamlined workflow.Responded promptly to visitor and employee inquiries, ensuring a positive and welcoming atmosphere.Collaborated with team members to ensure the reception area was presentable and well-maintained at all times.

Tallahassee, Florida, United States

Chennai, Tamil Nadu, India

Orchestrated design and development of an IoT-based Automatic Garbage Tracking System for the Indian government, utilizing JavaScript, HTML, CSSManaged third-party hardware suppliers for GPS device installation, ensuring seamless integration and system reliability.Created data visualizations using Tableau and Power BI to present insights on operational efficiencies and user engagement.Developed a Service Desk Performance Scorecard utilizing commonly used KPIs, SLAs, and statistical data.Collaborated with stakeholders to gather requirements and translate them into technical specifications for the IoT-based Automatic Garbage Tracking System.Enhanced user features based on public data analysis, resulting in an 80% increase in requests and significant improvements in user experience

Bengaluru, Karnataka, India

Utilized Java and MySQL for SQL queries, handling 500+ entries in multiple databases, increasing efficiency by 80%.Led a full-stack project, gathering customer feedback to tailor web page data presentation.Demonstrated software development and project management skills across various company modules.

Chennai, Tamil Nadu, India

Number Plate Recognition using Deep LearningDeveloped Deep Neural Network for Number Plate Recognition,utilizing (CNN) reducing processing time by 40%.Piloted the creation and training of a model utilizing Python, Scikit-Learn, Tensorflow, and Keras, which optimized customer segmentation, resulting in a 25% increase in marketing campaign conversion ratesOptimizing number plate recognition, enhancing data accuracy and efficiency, leading to 30% reduction in processing time and operational costs.

Chennai, Tamil Nadu, India

Inventory Management Dashboard(Responsive Web Application). Independently designed and developed a responsive web application for inventory management, leveraging Spring Boot, RDBMS, and React Js.Conducted gap analysis and implemented real-time inventory tracking, enhancing decision-making for inventory strategy.

Master'S Degree, Information Technology

Bachelor In Electronic And Communication, Cgpa-9.3