Building and Leading the Customer Success Team for India & GCC region with prime interaction with major enterprise stakeholders @ C suite level. • Creating strategic and measurable business value for our 150+ customers thereby ensuring that they achieve the industry leading ROI with us along with creating upsells and cross-sell opportunities• Leading collaborative cross-functional behavior to advocate for our customers projecting continuous improvement in products and services.• Driving analytical mindset and data-driven approach, with the ability to leverage customer insights to drive business growth (NRR, Retention, churn, MRR, renewals & revenue expansion, issue resolution TAT, CSAT and NPS).• Establishing performance metrics and KPIs, regularly reviewing and analyzing team performance to drive continuous improvement.

Leading Customer Success for Africa, LATAM and Europe and managing relationship with enterprise customers @ CXO level.To develop, execute and nurture effective strategies for expanding key accounts and maintaining relationships with key stakeholders. Work closely with the Management team to align on monthly/quarterly renewal milestones and revenue targets from existing accounts. Driving practice operations and monitor key KPIs around NPS, Retention, Churn etc. with focus to help achieve targets.Innovating customer onboarding, training, product adoption enhancements to the - existing product basis feedback from customer and external stakeholders and share with the product team.Leadership, Team Management and Performance Tracking to identify key performance indicators (KPIs) and metrics to measure team performance and the growth of the organization.

Key Account Owner and representative for the regional commercial as well as Inland procurement clients across India, Europe, Africa & Latin America (Top & Middle management Stakeholders).Meeting targets to increase business from existing accounts while getting new clients on board by rigorously prospecting and researching the given region/ market.Key skills also include Key Account Management, Effective Team Leadership, Strategic Business Development Initiatives, Project Support & strong Stakeholder/Client Management.

Active Procurement Stakeholder Management by constant delivering high end products. Identifying right business opportunities by timely connecting with crucial regional stakeholder units including both Middle and Top ManagementQuality Check of standard products L2 Peers. Production & Partner team operational initiatives by maintaining high NPS.

Procurement Consulting through Report writing building up Analysis.Team management including End to End Project management.Financial analysis, Industry analysis, Supplier Analysis, Company analysis, and Primary & Secondary sourcing.

Primary & Secondary research, Client Consulting, Industry and Company Analysis, Financial Analysis, Preparing customized and industry reports. Worked on Railway Special Report at PAN India which focuses on the need of investments in the railway ecosystem which involved interaction with Railway Ministry Officials including Honorable Railway Minister Suresh Prabhakar Prabhu, Report Formation and Publishing.•

Responsible for critical flight management, key performance indicator (KPI) analysis and post flight reviews, recommendations and forecast generated by Airmax on regular basis. Inventory allocation / discount class allocation based on guidelines, reduce spoilage & dilution on flights based as pre-agreed targets. Providing feedback or suggestion to Market Analyst for any pricing action or adding / reducing production in view of changed / anticipated demand.

Responsible for preparation of No Objection Certificates (NOC) and preparation of Income Tax (IT) returns for all Maersk vessels arriving in India on the following ports:o Jawaharlal Nehru Port Trust – Mumbai;o Pipavav Port – Rajkot, Gujarat;o Port of Mundra – Gandhidham, Gujarat ando Hazira Port - Gujarat Computation of Income tax as per Sec. 172 of Income Tax Act, 1961 for every mother vessels and feeder vessels. Filing of IT returns within 30 days from the date of sailing of vessels from the ports.IRIS

Worked for US client Merrill Corporation. Full US GAAP eXtensible Business Reporting Language implementations, including text block tagging and detailed footnote tagging, validating and quality check of 10-Ks and 10-Qs of US based companies like Citigroup Inc., American International Group (AIG), Sally Beauty Holdings, Inc., Century Link Inc., Protective Life Corporation, The Manitowoc Company Inc. and many more. Reviewed work of staff to ensure accuracy and completeness.