Devisha Khanna - Hadžić Email & Phone Number

Toronto, ON, CA

Toronto, ON, CA

Toronto, Ontario, Canada

• Spearhead collaborative efforts with Senior Management, Area General Manager, Director of Real Estate, and Senior Operations Manager, driving strategic discussions to propel Sonder's geographic expansion in Toronto.
• Lead the pre-opening and onboarding processes for new Sonder properties in Toronto, ensuring seamless execution and swift establishment.
• Proactively monitor portfolio performance, adeptly identifying scalable improvement opportunities and effectively managing a multitude of projects throughout the city.
• Assume accountability for developing comprehensive property management budgets for all Sonder properties, aligning financial strategies closely with overarching organizational goals.
• Vigilantly track revenue and expenses for each Sonder property, ensuring strict adherence to budgetary targets and surpassing expectations where possible.
• Utilize Customer Satisfaction (CSAT) metrics as a pivotal performance indicator, meticulously analyzing guest experiences to drive continuous enhancements and optimize guest satisfaction.

Toronto, Ontario, Canada

• An artisanal fashion label empowering artisans through handmade techniques. Through our label, we channel our support to artisanal livelihoods in India and the revival and preservation of local crafts.Website.
• Featured in Vogue India
• Featured in Condé Nast Traveller India Magazine
• Featured in former CBS, now Oprah Winfrey Network (OWN) TV Show by Warner Brothers 'All Rise'

Toronto, Canada Area

• Conducted feasibility studies, business plans and appraisal reports for limited-service and full-service hotel, motel and resort properties in Ontario, Canada and New York, United States. (Projects ranged from six-room.
• Valuation, market and feasibility consulting for existing properties and proposed projects for lenders that are considering refinancing or issuing a loan on a hotel or hotel project; lenders and hotel owners needing a.
• Brand & Management Selection and Contract Negotiations: Managed the selection process for international hotel brands and operators, negotiating contracts to enhance the value of the client's asset.
• Offered strategic guidance, consulting services and presentations to clients, while fostering and cultivating client relationships, ensuring a high level of client satisfaction.
• Winner of HVS 'Rookie of the Year Award' in February 2020 for 'Outstanding Overall Team Contribution from a New Team Member'
• Completed Foundations of Real Estate Appraisal and Commercial Property Analysis Courses - Post-Graduate Certificate in Real Property Valuation (PGCV) at UBS Sauder School of Business.

South Beach, Miami

• Oversaw development and management of Mixed Use, Full-Service Hotel and Branded Luxury Residences, 1 Homes South Beach.
• Supported the Development Sales Team with the sales of branded 161 luxury Residences, worth over US Dollars 400 million.
• Functioned as critical link between the vision of Ownership, the Buyers, and its interpretation by the Management Company: SH Group Miami, LLC.
• Tailored the sales experience to the individual needs and preferences of each potential owner. Followed through with the sales contract process to ensure that all required paperwork and legally required documents are.
• Developed strategies to maximize Unit Owner satisfaction and function as the strategic business leader; continued to organize the brand and make it more efficient and profitable to increase the Hotel and Residences.
• Managed luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care.

Miami/Fort Lauderdale Area

• Managed the Hotel Rental Program including marketing, promoting and increasing participation in the Hotel Rental Program.
• Coordinated the renewal of Rental Program Agreements and benchmark with local area and/or competitor hotels.
• Assisted property to develop initiatives to decrease third party residential rental competition and develop strategies to convert third party guests to direct customers.
• Monitored and investigated AirBnB rentals for unauthorized rentals and their online listings and notify Legal Counsel; Assisted with preparation of Cease and Desist Letters to Unit Owners that are in violation
• Assisted in leading all day-to day- activities related to sales with a focus on building long term, value based customer relationships that enable achievement of sales objectives.
• Performed market competitive analysis to determine proper positioning of Hotel Rental Program.

South Beach, Miami

• Positions Held
• Residences Manager
• Assistant Manager, Hotel & Residences
• Managed the 40-story Residence Tower with 163 luxury residences, Front of House and empowered employees to exceed guest/resident expectations.
• Responsible for training employees and achieving the Forbes Five Stars for Year 2015 for the hotel.
• Effective liaison with Residents (Owners & Tenants) and Hotel Guests to achieve total satisfaction.

Singapore

• Position
• Guest Services Assistant: Front Office and Concierge DepartmentResponsibility
• Handled guest complaints, ensured turn around opportunities to resolution and guest satisfaction.
• Arranged fulfillment of guest services by liaising and working with the Concierge Department
• Up sold guests with the knowledge of selling points - Top 5 up-seller in the Department
• Provided personalized service to all guests and top VIP with a quality room orientation.

Hong Kong

• Position
• Guest Recognition Officer: Guest Recognition, Front Office and Concierge DepartmentResponsibility
• Handled guest complaints/inquiries effectively, adopted them & fulfilled any desires until check out.
• Dealt with VIP Arrivals, designed welcome cards, and assigned amenities.
• Dealt with guest arrivals and departures, involving rooming procedures.
• Assisted the Assistant Rooms Division director, Mr. Roberto Marchetto, with special projects besides the ones assigned, particularly with power point presentations, meeting minutes, operating expenses budget 2011.

Geneva Area, Switzerland

• Position
• Food & Beverage Intern: In- Room Dining, Mini Bar, Banqueting, MO Bar DepartmentResponsibility
• Delivered all In Room Dining food and beverage orders and guest amenities to rooms
• Learnt extensive knowledge of F&B in order to service and up sell our product.
• Experienced working in the Banqueting department, MO Bar, and Le Sud Fine Dining Restaurant- Designed an Employee Orientation Book (55 Pages) for the Room Service Department

Degree Of Associate Of Business Administration In Food And Beverage Operations

Master’S Degree

Bachelor Of Arts In Hospitality Management

Post-Graduate Certificate In Real Property Valuation (Pgcv)

O Level / As Level / A Level