- Responsible for approving and rejecting customer online account registration- Respond to customer questions via social media- Help resolve customer problems- Escalate case based on SLA agreed

- Ensure adherence to operative procedurs for the processing of customer requirements or consumer consultation, order processing and resolving customer complaints with abandon 0,58% in average through various channels- Answering Customer's inquiry related to our service both the price and promotion, service details and others - Assist both Customer and Cleaner if there's any problems occur in service - Assist Customer if there's any error on Apps - Handling Customer complaint and helps to do the administrative task - Follow up Customer who need adjustment for their service - Submit refund request, maintain order status as well and checking unknown payment

- Confirm D-1 and on-demand orders to customer and to partners with abandon chat 0,5 % in average- Make documentation and daily report- Maintain the utilization rate higher than 75% by setting the calendar availability- Assign partner to unassigned cleaning

- Handle customer orders and complaints - Responsible for item, price and stock updates - Record the payment administration and doing other administrative duties - Make daily and weekly activation report - Blasting promotional message for customers

- Handle daily customer concerns - Remained courteous and calm, even during moments of customer dissatisfication - Make a customer complaint report - Resolved customer inquiries and issues - Provide and deliver clear information and resolution to the customer - Escalate case in timely manner/based on SLA agreed

- Handle Claim Medical Benefit - Handle complaints, frequently asking question from staffs - Preparing and collecting Help Desk activites data for report - Input staffs' invoices and doing other administrative duties - Responsible for monthly stock of working stationery - Responsible for in-out documents from-to HRD department - Handle HR Administration and update employee attendance system