Deviyani Sunkara Email & Phone Number

1. Oversee the implementation of cloud projects, ensuring strict adherence to timelines, budgets, and quality benchmarks.2. Efficiently allocate and manage internal resources, encompassing cloud infrastructure, personnel, and financial allocations.3. Foster seamless communication and collaboration among stakeholders, including IT teams, business units, and external partners.4. Provide consistent updates on project advancement, key milestones, and potential challenges to stakeholders.5. Collaborate closely with cloud service providers and vendors to ensure smooth integration and optimal performance.6. Manage vendor relationships, including contract negotiation and SLA monitoring.7. Establish and uphold documentation standards to enhance PMO processes.8. Maintain and update key reports such as Revenue Projection, Capacity Planning, and Expense Reports for the Leadership team.9. Procure Microsoft Licenses and allocate them to internal users as needed.10. Handle the full cycle of Onboarding and Offboarding for team members and contractors.11. Successfully implemented Microsoft Dynamics Project Operations and Sales function within the existing program.12. Conduct regular reviews and audits to ensure compliance with quality standards.13. Streamline AR and AP processes through the implementation of ApprovalMax for vendor payments and design of Expense reports for leadership.14. Implemented Jira Ticket Service Management tool for the PMO department, resulting in an 80% increase in team productivity and a significant decrease in missed SLAs.

London, England, United Kingdom

• Conducted stand-up calls and daily catch-ups, recording the minutes of meetings (MoMs) and circulating them to internal and external teams.• Managed and reviewed team Action log – capture all action items and follow up with respective teams until closure.• Conducted daily standups with the product team and development to review user stories. Identified open queries and sent the user stories to business owners to obtain sign off on Microsoft teams• Worked closely with the business analysts, Data Migration team and Project team to ensure smooth delivery of the project by providing metrics and timely responses to requirements.• Maintained internal reports such as resource allocation tracker, action logs, risk register, holiday calendars, timesheet utilization reports and vendor contracts.• Worked closely with Global Technology lead – furnished artifacts and samples for Aviva Audits and other client related audits.• Drafted and shared agendas for daily catch-up calls and Governance meeting for the Global head and senior management.⦁ Ensured governance and compliance to existing PMO Processes.⦁ Implemented PPM tool - Click Up, further worked closely with the solution architect and Development team to configure the CRM, set up the entire systems including configuration, testing, dry run, user training and Go live.⦁ Implemented ServiceNow for PMO Team – ensured all request to PMO was routed through ServiceNow and created Knowledge base articles for users.

Bengaluru Area, India

• Partnered with delivery managers to deliver the project within budget, schedule and scope while achieving department objectives by providing comprehensive PMO operational support.• Created a program roadmap presentation, delivery and process documents, risk and issue logs, managed vendors, and created a repository for program documents.• Collaborated with both internal and external teams to reduce the ISO audit.• Prepared and published MIS weekly / monthly reports and dashboards which project the Revenues, Gross Margin, and Utilization of the department.• Planned, scheduled, and drove Stakeholder meetings, provided requisite documents/deliverables & uploaded the same onto the internal repository.• Maintained vendor satisfaction scores by coordinating with vendors to achieve service excellence.• Achieved project deadlines by coordinating with contractors to manage performance by maintaining communication.• Managed 70+ internal personnel, contractors, and vendors in order to reduce integration delivery time.

Bengaluru Area, India

• Manage visits of Global functional Executives - Travel arrangements, setting agenda, shuttle services, building access, setting up of workstation, room reservation, setting meetings & logistics required for their visit.• Coordinated meetings, interviews, events and conference calls including the hiring of catering services and arrangement of meeting space.• Coordinated travel plans for the CCO, CEO, and their teams with the travel desk to ensure hotel, airfare, and visa needs were met.• Worked closely with the CEO and CCO by managing their daily schedules, communicated to them upcoming commitments and responsibilities, and followed up appropriately.• Prioritized and followed up on all incoming issues and concerns addressed to the CEO and CCO, including all sensitive or confidential matters.

Bangalore Area, India

• Prepared and published monthly presentation decks/reports pertaining to attrition, headcount and seat allocation for the leadership team.• Worked with project leads to ensure all project related documentations and project plans are updated and complete and readily available in repositories for Senior Management.• Created and maintained the IBM Governance Tool, helped the team meet the project management office’s goal of increasing efficiency and transparency.• Coordinated internal and external Audits, Risk and Control, Self-Assessments and SOX compliance for the respective projects.• Trained and mentored 13 new employees in the project management process.• Issued final demands, letters before action, and moved the account to a debt collecting team in case of non-payments on accounts using a customer database.• Planned and hosted client/ conference calls, discussed the ledger details and notified the team of action items and project status.

Bangalore Area, India

• Resolved issues for customers in UK and Lebanon.• Analyzed credit card accounts held by HSBC customers.• Handled bulk payments, data vetting and analyzing of payments before they are processed, keeping a track of all payments made through the bank and report to senior management.• Processed salary payments for corporate customers across Lebanon region.• Analyzed customers through their income and expenditure, and identified an appropriate payment plan in order to clear the debt with the bank by performing a sensitivity analysis.• Handled issues with regards to credit card payments and collections of delayed payments, further reminding the customers for clearing their Credit card payments.

Pes College

Pes College