Devjyoti Das Email & Phone Number

Pune, Maharashtra, India

Mumbai, Maharashtra, India

 Providing service engineering and technical assistance to customers and channel partners in installation, calibration, maintenance and warranty repair, software, mounting kit and accessories of measuring instruments,  Serving as the primary customer contact for technical and service issues for the territories assigned(West region -Maharashtra , Goa & Gujarat) like Coca Cola, PepsiCo, UB Group, Carlsberg, AB InBev, etc. Ensuring that the instruments from the assigned product lines and territory are covered under Annual Service Contract Negotiating and closing service contracts and repair charges with customers Provide product and application training on Field Instruments and software. Creating and Finishing support tickets on time-minimizing case time of customer complaints through SAP-CRM.

Mumbai, Maharashtra, India

 Responsible for Trial, Demonstration, Installation, Commissioning, Calibration for all type of online water analytical instruments DO, COD, BOD, TSS, TOC, Turbidity, Silica, Sodium, Oil in water, SDI pH, Conductivity, Nitrate, Ammonia, Hardness, EQMS etc and gas analytical instruments Moisture, Oxygen, Dewpoint, CEMS (SOx, NOx, CO, CO2). Fault Analyzing & Troubleshooting of Analytical instruments at customer sites.  Responsible for generating new AMCs (Annual Maintenance Contracts) and selling spares.  Executing orders, coordinating with the Production, stores, Purchase, delivery etc. Technical call & Techno commercial service & spares offer to EPCs, WWTP & End users.  Establish, develop and maintain relations with OEMs, system Integrators and dealers. Updating complaints, orders, leads into CRM . Service & application support 24 X 7 to clients.

Mumbai Area, India

 Attending service & application related issues for OEM , Pharmaceutical , Research, Chemical, Plastic, Rubber, Food and beverages industries. Installation & commissioning of PID Temperature controllers, On-off controller, Temp-humidity controller ,process indicators, Autoclave controllers ,Ramp-soak profile controllers ,Online /offline PC based data loggers with 21 CFR software and application specific integrated control system controllers Service support for all kind of industries which are using PPI products. Programming and parameter configurations of all the process control equipments at client site. Understanding the Process application and suggesting specific process control equipment’s to client &  Field & factory Testing of newly developed products Presenting demonstrations & trials and support sales engineers. Reporting regularly to Service Manager and R&D dept.preparing installation, service and calibration reports. Telephonic technical support to clients complaints & sales engineer team

Mumbai Area, India

 Automation of Mumbai water supply network Controlling & Monitoring Level of about 56 very large water reservoirs. Controlling & monitoring of Level, Pressure along with Flow rate at inlet & outlet pipelines of diameter around 1500 mm to 5000 mm of the reservoir.  Installation & commissioning of based Ultrasonic Flow meters PICOSONIC used for measurement of water supply through pipelines of diameter around 1500 mm to 5000 mm. Programming of pipe geometry (dimension, thickness, material, Dax and L parameters. Maintenance and Calibration of Ultrasonic Flow meters as per ISO standard and FCRI. Managing the team member technicians and give instructions on installation marking. Prepare the daily consumption and monthly maintenance report and submit the bill to the MCGM. 

Pgdm-Hb, Marketing

Engineer’S Degree, Electronics & Instrumentation Engineering