Dj Roy Email and Phone Number

About EXL EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics, among others. We work as a strategic partner to help our clients streamline business operations, improve… Show more About EXL EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics, among others. We work as a strategic partner to help our clients streamline business operations, improve corporate finance, manage compliance, create new channels for growth and better adapt to change. Headquartered in New York and in business since 1999, EXL has more than 21,000 professionals in locations throughout the U.S., Europe and Asia. Find additional information about EXL at www.exlservice.com. Specialties Operations Management, Decision Analytics, Technology Platforms, Healthcare, Finance & Accounting, Insurance, Risk & Financial Management, Travel, Transportation and logistics, Banking and Financial Services, Operations & Process Excellence, Utilities Headquarters 280 Park Ave. New York, NY 10022 United States Website http://www.exlservice.com Industry Information Technology and Services Type Public Company Company Size 10,001+ employees Founded 1999 Show less

Strategic PlanningNew Business DevelopmentStrategic Account ManagementStrategic Partnership DevelopmentProfessional Networking and Social Media initiativesHelp clients control their expenses by cutting their need to hire additional personnel for the projectsB2B and B2C Business networkingMarketing and AdvertisingImproving growth of various verticals.Sales Planning and Control

Business DevelopmentAs a business development manager, you'll be responsible for building up a business through gaining new customers and accounts.Your exact level of responsibility may vary widely, according to your experience and seniority. However, that said, your routine work is likely to include:• Following up new business opportunities and setting up meetings • Planning and preparing presentations • Establishing and maintaining working relationships • Communicating… Show more Business DevelopmentAs a business development manager, you'll be responsible for building up a business through gaining new customers and accounts.Your exact level of responsibility may vary widely, according to your experience and seniority. However, that said, your routine work is likely to include:• Following up new business opportunities and setting up meetings • Planning and preparing presentations • Establishing and maintaining working relationships • Communicating new product developments to prospective clients• Setting up call centre support teams and claims handlers • Overseeing the development of marketing literature• Administering accounts and writing reports• Providing management with market feedback. Hours and EnvironmentYou'll usually work office hours, Monday to Friday. Your job also involves travelling to visit clients and attending corporate entertainment events. You may be able to work part-time.You'll generally have an office base, although may be able to work from home.For the majority of jobs you'll need a driving licence.Skills and Interests A business development manager needs:• Good business sense • Understanding about their market and competitors' products • Good communications skills, both writing and verbally • To be self-motivated but able to work as part of a team • Good organizational and time-management skills • A positive attitude • Good negotiation skills and persuasiveness • Confidence presenting to large groups of people • Initiative and enterprise • To be an effective leader • Trustworthiness and discretion when handling confidential information • A smart appearance and professional manner • To enjoy networking and meeting new people. Show less

 Handled Outsourcing(offshore & onshore)  Client handling. Responsible for monthly company’s revenue on outsourcing. Responsible for Monthly Sales target.

Responsibilities:Responsible to carry out the strategic plans and policies as established by the organization and set the direction and oversee the operations of the organization.Will be the single point of contact with the entire operation using effective communication on the key deliverables of the business.Will be responsible for mapping out global marketing strategies for organizational growth, Manpower Planning, Hiring & Management, Training and conducting Market Analysis &… Show more Responsibilities:Responsible to carry out the strategic plans and policies as established by the organization and set the direction and oversee the operations of the organization.Will be the single point of contact with the entire operation using effective communication on the key deliverables of the business.Will be responsible for mapping out global marketing strategies for organizational growth, Manpower Planning, Hiring & Management, Training and conducting Market Analysis & Strategic Planning and focus on building the delivery capability, partnerships and revenue growth.Will be responsible for interaction with clients on a regular basis, increase business with the clients and be the key point of escalation for all issues that go beyond the line managers. Also responsible for on time delivery for campaigns/projects.Will be responsible for building up the infrastructure as well as technical expertise in the company. Show less

 Handled Outsourcing(offshore & onshore)  Client handling. Responsible for monthly company’s revenue on outsourcing. Responsible for Monthly Sales target.

• Monitor Agents Calls and provide training for the same.• Train Agents on Soft Skills and Telephone Etiquettes.• Ensure that Agents follow the SLA on Calls.• Helping Agents to meet their KRA’S and holding motivational sessions.• Benchmarking Quality parameters for the Agents according to the process.• Responsible for Process Training with Client.• Responsible for maintaining 100% quality assurance• Responsible for conducting classroom Training and Floor… Show more • Monitor Agents Calls and provide training for the same.• Train Agents on Soft Skills and Telephone Etiquettes.• Ensure that Agents follow the SLA on Calls.• Helping Agents to meet their KRA’S and holding motivational sessions.• Benchmarking Quality parameters for the Agents according to the process.• Responsible for Process Training with Client.• Responsible for maintaining 100% quality assurance• Responsible for conducting classroom Training and Floor support.• Handling quality control (call barging, soup calls, and handling trouble shooting customers)• Handled a high influx of outbound calls within a dynamic call center environment• Managed multiple priorities and maintained effective results in a quota driven workplace.• Assisted Dish TV customers with items such as adding minutes and troubleshooting• Responded to customer inquiries and requests and resolved issues efficiently and professionally.• Exercised strong interpersonal communication skills with customers and department personnel.• Accepted assignments with an open, cooperative, positive and team-oriented attitude.• Utilized multiple call center support applications to efficiently assist customers and agents. Handled UK shift & US shift. Client handling. Agent grooming. MIS handling. Responsible for monthly team’s sales target. Taking motivational session. Responsible for Sales skill training.• Monitor Agents Calls and provide training for the same.• Train Agents on Soft Skills and Telephone Etiquettes.• Ensure that Agents follow the SLA on Calls.• Helping Agents to meet their KRA’S and holding motivational sessions.• Benchmarking Quality parameters for the Agents according to the process.• Responsible for Process Training with Client.• Responsible for maintaining 100% quality assurance• Responsible for conducting classroom Training and Floor support.• Handling quality control (call barging, soup calls, and handling trouble shooting customers). Show less

 Handled UK shift & US shift. Client handling. Agent grooming. MIS handling. Responsible for monthly team’s sales target. Taking motivational session. Responsible for Sales skill training.