Pooja Devkar Email and Phone Number
Hello and welcome to my profile! Over the past four years, I have immersed myself in roles that demanded adaptability, analytical prowess, and a knack for understanding various cultural nuances. The tapestry of my experiences has woven in me an intricate pattern of transferable, cross-cultural skills that allow me to navigate and contribute effectively to diverse professional environments.At TMF Global Services, I dived deep into the intricacies of digital platforms, enhancing my expertise in products like WorkforceNow, Enate, Kraios, Viewpoint, and Sharefile. It was here that I accentuated the First Time Fix Rate (FTFR), employing rigorous root cause analysis to drive results. Working seamlessly with my team, especially in virtual spaces, was the cornerstone of my success, highlighting my collaborative spirit. As a Client Service Associate at ADP LLC, my dedication to customer service shone through. Every query, every challenge was met with a professional and informed approach. Ensuring customer satisfaction and adhering strictly to company guidelines underscored my commitment to excellence and adaptability.Continuous learning forms the backbone of my professional journey. By staying updated with product functionality, maintenance, and troubleshooting, I ensure that I remain at the forefront of technological advancements. This hunger for knowledge and the passion to apply it effectively makes me a valuable asset in any team setting. Nevertheless, beyond my professional achievements, my ability to seamlessly transition and adapt to various roles and industries truly sets me apart. This adaptability, combined with my cross-cultural skills, is a testament to my readiness to thrive in any environment, be it local or global. I am eager to connect with professionals and organizations that value adaptability, innovation, and a global mindset. Let us discuss how we can collaborate and drive excellence in today's interconnected world. Feel free to reach out! Thank you for stopping by!
Tmf Group
View- Website:
- tmf-group.com
- Employees:
- 6547
-
Digital Platform AnalystTmf Group Nov 2021 - PresentPune, Maharashtra, India• Worked in tandem with the team in online spaces to enhance field expertise and developmental capabilities.• Utilized in-depth troubleshooting and comprehensive application knowledge to address system UI challenges, while ensuring accurate timelines and managing client anticipations.• Elevated the First Time Fix Rate (FTFR) by performing an in-depth root cause analysis.• Oversaw the technical support webpage, curating FAQs and publishing informative articles.• Offered remote assistance for product functionality, upkeep, and problem resolution.• Supported the technical aspects during the developmental stages of new products.• Innovated knowledge dissemination techniques, diagnostic tools, and strategies to enhance user interaction. -
Client Service AssociateAdp Jun 2019 - Nov 2021Pune, Maharashtra, India• Addressed client queries with a professional, informed approach, consistently receiving positive feedback.• Delivered swift solutions to ensure consistent client satisfaction.• Strictly followed company guidelines and protocols to ensure organizational compliance.
Pooja Devkar Education Details
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Bachelor Of Science - Bs
Frequently Asked Questions about Pooja Devkar
What company does Pooja Devkar work for?
Pooja Devkar works for Tmf Group
What is Pooja Devkar's role at the current company?
Pooja Devkar's current role is QA Analyst | Project management | Implementation Specialist | Client Services | Product Lifecycle Management.
What schools did Pooja Devkar attend?
Pooja Devkar attended Annamalai University.
Who are Pooja Devkar's colleagues?
Pooja Devkar's colleagues are Giovanna Fabbri Alves De Almeida, Kỳ Diệu Linh, Victória Maziero, Cynthia Agustin, Maria Camila Velasquez Peña, Beyza Ozdirek Özdirek, Marta Zabek.
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