Devleena Nath Email & Phone Number

India

Bengaluru, Karnataka, India

- Managing the scheduling of the candidates for the skills related to XT, AEM and Product Engineering.• Managing the different reports related to the panel contributions• Managing the monthly payouts of the panels and keeping a track of their slot utilization.• Schedule and handle the interview certifications of the new panel

Bengaluru, Karnataka, India

•Managing the online reputation of the brand in social media platforms such as Facebook, Instagram, Twitter, Linkedin, and other social platforms.•Work towards maintaining the customer’s loyalty towards the brand and eventually towards customer retention.•Managing the high-end escalations received in National Consumer Helpline, Consumer Complaint and amicably dealing with the conflict management.•Taking care of the marketing campaigns during festivals and guiding the customers according to their queries.•Delivering high-class customer service and meeting the social media quality standards by coordinating with the internal teams and vendors to resolve the issues at the earliest

Bangalore Urban, Karnataka, India

•Check the responses of customer support staff•Work towards efficient response for better customer satisfaction and retention.•Take part in training the fresher and take them through the whole process.•Manage the query count and keep it to as minimum as possible•Attend to queries in social media and channelize to the correct point of contact.•Documenting the correct procedure of resolving the issues.

Bengaluru, Karnataka, India

- Worked in branding and collaborating with different big brands and media houses- Proficient in handling the social media accounts of the company which includes Facebook, Instagram, & WhatsApp. - Worked in designing the weekly newsletter highlighting the trip updates to the community- Overseeing the events meant for connecting the community of travelers.- Managing the queries of clients shared through different social media channels – Facebook, WhatsApp, Instagram, - Managing the weekly reports related to the performance of the website and strategizing ways to remain as one of the Popular traveling clubs for women.

Designed the content for Cityshor Kolkata, Holidify & Infornicle

Bangalore

• Skilled in maintaining effective employee relations with staff across all levels on day to day matters through career counseling, roleenrichment, feedback sessions & settlement proceedings; effective in enabling/empowering employees to voice their opinions/grievances on a common platform• Proficient in executing organizational design and development strategies based on company goals• Efficient in handling the performance management programs in an organization• Effective in steering effective implementation of annual compensations & benefit plans, HR policies, and manuals & communicating them across the organization at all levels• Assisted senior management on the project to increase the Hiring Capacity for the organization• Proficient in research related projects and in making presentations to cater to employees across all the levels• Worked in internal branding of the different company initiatives and managing the quarterly newsletter.• Worked in handling the social media accounts of the company which includes Facebook, LinkedIn & Twitter. • Proficient in designing the press releases of the company overseeing the branding of the company

Kolkata Area, India

Summer internship

Advanced Certification In Digital Marketing And Communication, Digital Marketing

Pgdm, Hr (Major) Marketing (Minor)

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering

Science

Education record