Devlena Collishaw Email & Phone Number

Bengaluru, Karnataka, India

Proactively addressing client concerns to prioritise B2B customer satisfaction.Cultivated and maintained relationships with key accounts, resulting in a 20% increase in revenue over the past year.Developed customized account strategies to align with clients' goals and drive business growth, leading to consistently high levels of customer satisfaction.Managed a portfolio of accounts, overseeing all aspects of the sales process from prospecting to closing deals, exceeding quarterly… Show more Proactively addressing client concerns to prioritise B2B customer satisfaction.Cultivated and maintained relationships with key accounts, resulting in a 20% increase in revenue over the past year.Developed customized account strategies to align with clients' goals and drive business growth, leading to consistently high levels of customer satisfaction.Managed a portfolio of accounts, overseeing all aspects of the sales process from prospecting to closing deals, exceeding quarterly sales targets by 15%.Collaborated with cross-functional teams to ensure seamless delivery of products and services to clients, resulting in improved customer retention rates.Provided expert guidance and support to clients, addressing any concerns or issues proactively to enhance their overall experience and loyalty to the company. Show less

Bengaluru, Karnataka, India

Spearheaded the launch of a ‘women’s only community’. Within 3 months of its inception, HerStory stands strong with a ~300-member presence comprising women Founders, Entrepreneurs, Investors, CXOs, Working professionals, Mothers, and homemakers from across diverse industries.Launched community initiatives (i.e., building an online forum, driving the existing women-focused program, creating an event series, writing and structuring HerStory newsletters) and organized meet-ups and workshops to… Show more Spearheaded the launch of a ‘women’s only community’. Within 3 months of its inception, HerStory stands strong with a ~300-member presence comprising women Founders, Entrepreneurs, Investors, CXOs, Working professionals, Mothers, and homemakers from across diverse industries.Launched community initiatives (i.e., building an online forum, driving the existing women-focused program, creating an event series, writing and structuring HerStory newsletters) and organized meet-ups and workshops to build community and boost brand awareness.Partnered with Marketing, and the Social Media team to ensure brand consistency.Liaised with the Sales and Partnerships team to stay updated on new products and features, and to align community efforts with the overall objective of the organization.Fostered relationships with government agencies, clients, potential clients, industry professionals, and journalists.Assisted editorials for the 'HerStory' subscribers as well as moderated and anchored several events Show less

Bengaluru, Karnataka, India

Exit Partner - Key responsibilities include end-to-end operational & analytical HR support driving the entire exit framework, attrition & implementing various HR interventions timely for CT staff and contractual employees.Liaising with CDC, Staffing, IT, and Finance to ensure smooth offboarding of employees. Updating system with exit details, preparing Full & Final input, issue relieving letters.Frontend exit interviews with MDPs tagged to cohorts, analyze reasons for exits and the… Show more Exit Partner - Key responsibilities include end-to-end operational & analytical HR support driving the entire exit framework, attrition & implementing various HR interventions timely for CT staff and contractual employees.Liaising with CDC, Staffing, IT, and Finance to ensure smooth offboarding of employees. Updating system with exit details, preparing Full & Final input, issue relieving letters.Frontend exit interviews with MDPs tagged to cohorts, analyze reasons for exits and the companies with the highest traction. Analyze & prepare PA-wise attrition dashboard for senior leadership.Manage overall engagement calendar for Bangalore & Chennai. Currently, working along with MDPs to plan the overall calendar and drive volunteers to support event execution and record employee experience.Alumni Partner – Induct alums to the BCG alumni network, active thought partner for executing alumni meet-ups, drive content for newsletters, proactively engage with the alumni and strengthen the relationship shared between the alumni network and BCG.Manage the overall scope of Pride@BCG India. Organize Pride Month, invite key speakers to sensitize employees about the LGBTQIA+ community, induct allies to our Pride community. Show less

West Bengal, India

Kolkata

Kolkata

Provide executive administrative support to the Chief Marketing Officer, handling an ever changing set of priorities with focus and adaptability. Manage complex calendar continuously reprioritizing and shifting meetings. Anticipate needs for executive’s upcoming meetings by preparing relevant information. Schedule teleconferences and WebEx meetings, process expense reports, create agendas, proof and edit presentations and manage daily administrative tasks. Provide basic training on… Show more Provide executive administrative support to the Chief Marketing Officer, handling an ever changing set of priorities with focus and adaptability. Manage complex calendar continuously reprioritizing and shifting meetings. Anticipate needs for executive’s upcoming meetings by preparing relevant information. Schedule teleconferences and WebEx meetings, process expense reports, create agendas, proof and edit presentations and manage daily administrative tasks. Provide basic training on administrative processes,while offering ongoing support to new entrees. Lead logistical planning for off-site meetings including, locating venues, negotiating contracts, arranging catering, audiovisual, travel, hotel, ground transportation and other special requirements as needed. Coordinate extensive domestic and international travel ensuring compatibility with executive’s requirements and company policy. Draft consulting agreement work orders and follow contracts through a time bound process.Internal & external communication with CXOs, HNIs, channel/business partners/vendors;MoMs, prepare itinerary, drafts & proposals, travel management;Comprehensive research/data mining & database management; CRM/CEM;Generate new development deals for a real estate development company that focuses on multi-family residential projects, including retail, real-estate market analysis. Show less

New Delhi Area, India

Conducted research and prepared briefs on legislative issues, policy matters, and parliamentary procedures to assist the MP in making well-informed decisions.Acted as a liaison between the MP and constituents, addressing their concerns, facilitating public engagements, and maintaining a positive public image for the MP

Master’S Degree, Human Resource Management

Activities and Societies: Case Studies on Industrial Relations and HR practices

Bachelor’S Degree, English (Major), A

Activities and Societies: Member of the St.Xavier's College Women's Football & Cricket Team, Participated in Xavotsav - St.Xavier's.

Humanities

Activities and Societies: Actively participated in Inter-school competitions, drama&debate, dance team