Devlin Johnson Email & Phone Number

Bournemouth, Gb

•Maintain problem documentations and their resolution procedures for reference procedures. • Responsible for managing the company's Outlook portal • Installed Office 365 on all users computers •Plan and complete daily assigned tasks within deadlines. •Conduct IT related training to new hires, users and technical teams as needed. •Analyze system issues and provide resolutions. •Responsible for SonicWALL firewall, making sure specific sites are blocked and all needed device hasaccess to bypass it •Responsible for server maintenance by running necessary updates and troubleshooting any issues •Coordinate with vendors to make sure prices are added and updated in our PriceBook system •Setup and maintain the companies HQ wireless router. •Trouble all stores internet issues, whether it's a wiring or configuration issue

Montreal, Qc, Ca

• Provides technical assistance and support to users utilizing Windows 7 and XP computers.• Setup test PC’s with Windows 10 to troubleshoot compatibility with company software• Monitors support tickets in Service Now to ensure completion of task, whether at my level or escalated higher• Use Active Directory to setup user’s authorization and authentication to have access to appropriate files and folders• Frequently use event viewer to identify software errors to resolve user errors• Utilize command prompt to analyze internet connection issues• Responsible for set-up and support of basic PC hardware for facility personnel• Supports company computer system network and IT infrastructure by assisting with installations and routine maintenance• Maintains company telephone systems, including mobile devices. Responsible for new employee setup and training support• Responsible for occasional contact with vendors or external helpdesk to troubleshoot and resolve technical issues• Provide VPN connection support• Troubleshoot and repair RF scanner guns and access points• Responsible for install updates and backups for PC and MAC computers• Work with customers having data connectivity issues• Checking computer labs & media centers several times per week.• Updating Apple iOS on MacBook, iPad & iPod carts• Installing and setting up Air Watch on mobile devices• Installing Windows updates and patches

Macon, Ga, Us

Assist GFB employees and County Office personnel, primarily via the telephone, in accomplishing their mission by providing technical knowledge and understanding of equipment and program functions.Develop user documentation for GFB employees and county secretariesProactively monitor and troubleshoot as necessary the connectivity between the county offices and the home offices to ensure users have access to the data and information they need to service members.Support problem resolution tracking and reporting as assignedAssist with hardware/software training, testing and performance measurements

Macon, Ga, Us

• Provided computer help desk support via phone call and technical training on hardware/software to end users.• Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.• Provided network repair to internet connectivity for County modems and VPN users.• Ask question to determine cause of the problem• Run diagnostic programs to resolve problems• Follow up with customer to make sure issue was resolved.• Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities.• Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions.

Perry, Georgia, Us

• Installs and configures network hardware and software in 40 class room labs before the school year begun.• Installed over 100 document cameras to teacher workstation and installing the program so it can function properly• Installed and replaced projectors, have experience installing HD televisions and audio receivers

Arlington, Virginia, Us

• Weekly responsibilities consisted of operating a 24 hour help desk shift. Duties: answering and assisting customers over the phone by giving accurate information, giving excellent customer service in person, and transferred calls to appropriate office.• Prepared 50 evaluation counseling reports, SOP documents, and award request forms for soldiers and the organization.• Maintained physical fitness by leading physical training and lifting over 50lbs of equipment daily.• Maintained government equipment by completing daily, monthly, and yearly inspection. Performed function checks of equipment and called in work orders for immediate repair when needed.• Participates in briefings and meetings

Associate Of Arts And Sciences (A.A.S.), Information Technology

College/University Preparatory And Advanced High School/Secondary Diploma Program