Damien Devlin Email & Phone Number

Ireland

Apple Business Support Manager | Driving Exceptional Customer Solutions | Empowering Teams & Enhancing Business Operations"

Ireland

Creatively solving problems and contributing insights for quality initiatives

Ireland

I was successful in moving to the senior support teamResponsible for providing senior level Technical Assistance for issues on OS X platforms (MacBook Pro, iMac, MacBook Air, Airport) and iOS devices. Dealing mainly with the Irish & UK markets with additional support for APAC and US territories also. Responsibilities included:• Providing senior level technical support to Apple customers on Apple products, systems, peripherals and software.• Taking ownership of cases escalated from Tier 1 level to further troubleshoot technical issues • Owning the case until a resolution has been achieved• Providing support to Tier 1 advisors in areas of enrichment, and technical assistance• Liaising with various Apple departments to resolve customers technical issues • Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues.• Providing and maintaining strong, professional relationships with all of Apple's customers • Demonstrating a high level of customer service • Liaising with Team Manager on a daily basis for emerging issues that have been discovered.• Enriching the lives of Apple customers by delivering unparalleled customer service.• WOW customers by educating them and enriching their experience as an Apple iOS device user.• Troubleshooting simple to complex technical issues with customers with a positive and knowledgable approach.• Adjusting to the customers preferred communication style and level of technical experience.• Educating customers on how to get the most out of their Apple devices.• Advising on available service options for hardware or software related issues.• Using strong analytical and problem solving abilities to drive the customer's issue to resolution.

I was successful in in transitioning to a Team Manager Backup role in addition to my existing support role.My Responsibilities include Conducting monthly one to one meetings with advisorscoaching and developing team members in areas of performance and compliance as set out by company policyCall monitoring and evaluating. Ensuring manager metrics are met for the team.Working with HR and management in areas relating to disciplinary actionsCreating and delivery quality presentations to multiple groups within the organisation

Galway, Connacht, Ireland

County Cork, Ireland

Responsible for providing Technical Assistance for moderately complex issues on OS X platforms Dealinge mainly with the Irish & UK market. Responsibilities included:• Providing basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software.• Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues.• Providing and maintaining strong, professional relationships with all of Apple's customers • Demonstrating a high level of customer service • Liaising with Team Manager on a daily basis for emerging issues that have been discovered.• Enriching the lives of Apple customers by delivering unparalleled customer service.• WOW customers by educating them and enriching their experience as an Apple iOS device user.• Troubleshooting simple to complex technical issues with customers with a positive and knowledgable approach.• Adjusting to the customers preferred communication style and level of technical experience.• Educating customers on how to get the most out of their Apple devices.• Advising on available service options for hardware or software related issues.• Using strong analytical and problem solving abilities to drive the customer's issue to resolution.

Responsible for providing Technical Assistance for moderately complex issues on OS X platforms Dealinge mainly with the Irish & UK market. Responsibilities included:• Providing basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software.• Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues.• Providing and maintaining strong, professional relationships with all of Apple's customers • Demonstrating a high level of customer service • Liaising with Team Manager on a daily basis for emerging issues that have been discovered.• Enriching the lives of Apple customers by delivering unparalleled customer service.• WOW customers by educating them and enriching their experience as an Apple iOS device user.• Troubleshooting simple to complex technical issues with customers with a positive and knowledgable approach.• Adjusting to the customers preferred communication style and level of technical experience.• Educating customers on how to get the most out of their Apple devices.• Advising on available service options for hardware or software related issues.• Using strong analytical and problem solving abilities to drive the customer's issue to resolution.

Galway

Delivering compliance with all H&S policies and procedures.Ensuring that all processes are delivered on time and in full. Delivering on all quality requirements and procedures using lean and sigma six processes. Making all cells operate to the highest standards to maximise OEE percentages through regular performance reviews and cross training.

Galway

Consistently meet customer requirements.Maximise output by operating efficiently and minimising waste.Be innovative in line with lean thinking and process excellence.Maintain proper housekeeping and Health & Safety standards.Demonstrate a quality culture within the team, ensuring that procedures and work methods for the area are accurate and fully complied to.Flexible and open to learning, and training in new processesAssist in training new Product Builders.Assist in the development of improved/new products and processes. Completing other duties as assigned by my Group Leader.

Galway

Cash reconciliation and administrative duties.Customer care and service.Meeting and exceeding KPI's.Product and sales training for new sales reps.

Galway

Key holder responsible.Buyer for the brown goods department.Customer care and service.Product and sales training for new reps. Advertising and promotion coordinator.

Galway

Training new sales employees. Meeting and exceeding set KPI's. House keeping and merchandising. Product setup and installation. Cash recinciliation and administrative duties.

Galway

Sales Representative. Target based sales environment. Floor sales and till operation.Training of new sales reps.

Galway

Sales Representative. Part-time position.Merchandising and stock control.Till and cash balancing.

Galway

Sales Representative. Part-time position.Sales and store assistant.

Fetac Level 5 With Distinction, Health And Safety At Work

Foundations In Management

Fundamental skills of effective management with focus on leadership styles and communication style

Fetac (Ncva) Level 2 Award In Radio Production (Erpxx) And Media Production (Empxx), Media Production

Media production (radio and sound). Fetac (ncva) level 2 award in radio production (ERPXX) and media production (EMPXX) along with 10.

Public And Social Policy

Subjects. Law Sociology Politics Economics Public and social policy