Accurately completed daily bookkeeping operations, including cash handling, check register, bank deposits, lotto/lottery inventory, and account reconciliation. Analyze corporate financial statements and business unit sales trends to accurately forecast and meet business needs. Work with cross-functional partners, including store support, accounting, human resources, and IT, to ensure continued retail operations. Strived to ensure the highest level of customer service possible, including handling and de-escalating difficult situations, finding innovative solutions to customer problems, and providing great, memorable experiences for our guests. Strategically allocate resources, both material and personnel, to maximize productivity and efficiency.

Audited the inventory and cash management of over 40 business units throughout the fiscal year. Regularly assisted business units in retail pricing audits, ensuring state and federal price accuracy compliance. Prepared, analyzed, and interpreted business inventory audit and shelf audit reports, and communicated results with all levels of business and management. Assisted in physical inventory reconciliations, calculating detailed shrinkage and cost of sales.

Prioritized and performed multiple tasks simultaneously to meet deadlines; organized, prepared, and verified the availability of all supplies for various departments; coordinated with colleagues to ensure quality service; communicated, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner; strategized folding procedures; developed an effective and efficient process for organizing storage area.