- Responsible for forming strategic partnership with client executives, engage internal stakeholders, select eco system partners to support enterprise transformation agenda for large client base in Canada. - Work across Retail, Telco, Manufacturing, Health, Financial Services clients. - Lead and execute complex large multi-million deals end to end. Covering wide array of tech services advisory- consulting- integration-operations-outsourcing bundles. - Help enterprises rotate into new ways of working, grow top line and improve bottom line.

Happiest Minds is a next generation digital transformation, infrastructure, security and product engineering services company specializing in Cloud, Security, Data, Mobility, IoT, Social, Unified Communications and Analytics. Formed by Ex Sr Leaders of Wipro, Microsoft, Mind Tree and funded by Intel Capital, JP Morgan Private Equity Group and Ashok Soota (Founder), it brings in unique industries and geo experiences and has presence in 16 locations. Recognized by Deloitte amongst "fastest 50 growing companies" and recognized for "Best Places to Work", it is expanding rapidly with a double digit growth rate with highest customer and employee satisfaction.As Sr. Leader and Vice President of Strategic Accounts North America- Infrastructure and Security Services reporting into CEO, Manish is accountable for multiple domains with core focus being on :-- Sales and Marketing of Infrastructure management solutions , security and services across a large client portfolio covering multiple accounts from various industries. Own and orchestrate pre-sales and sales motion covering RFI/RFP. Drive deals, plan revenue growth, maintain P&L and achieve multi-million quota for region. - Practice Development Own regional practice leadership, contribute and advice to offering development . Shape the emerging models for Infrastructure services, unified communications, security solutions and device management practice.- Client Engagement and Delivery- Manage Strategic accounts and CXO relationships across multiple client units in region. - People - Attract, hire, develop and mentor talent across Sales, Practice and Delivery. Establish capability and skills model for region including budget and forecast. - Partner- Work with industry leading alliances and institutions to help grow skill development resulting into practice maturity and new avenues for growth.

Acting as strategic partner and account CTO to large enterprise retail clients in Canada, I am responsible for solving deep complex business problems through Microsoft technology solutions and services. - Build Technology Relationships with Technical Decision Makers, incl. the CIO, CTO and their direct reports. - Plan, build and run a long-term Business-to-IT Strategy & Deployment Roadmap, while orchestrating Microsoft and Partner Resources. - Accelerate long term sustainable growth by ensuring the customer environment is ready to deploy new Microsoft Solutions and services. - Drive revenue growth by leading the customer technology architecture roadmap as part of the Account Planning and enabling customer’s infrastructure for faster consumption. Deployment and adoption of Microsoft’s cloud and mobility solutions.

As a National leader for IT services reporting into Global CTO , accountable and responsible for overall IT strategy, planning, implementation and control of IT services and infrastructure for Canada wide client base. Successfully led 24 month, multi-million technology transformation program spanning across Canada covering Data centers, collaboration and mobility solutions, platform integration and network services. The program completed in May 2014. Manage executive alliances and relationship with CXOs, EVPs, VP and Directors at regional and global level.Manage cross-functional teams in Canada, US and India in matrix structured organization. Provide consultative services and implemented business governance and portfolio review practices. Introduced best practices on change, communication and account management for technology services adoption and integration.

Reported to regional Head of Services with dotted line reporting to multiple country general managers. Built a professional services practice group for a pool of eight countries. Focused on business growth, delivery sustenance and optimizing resources for 110+ enterprise accounts and $20 Million in annual billed revenue. Improved services sales and delivery quality by developing best practices on account management and service reviews. Hired and grew a team by 300% and recruited 20+ account executives and delivery managers. Led the planning of a three year roadmap for practice for the region. The roadmap completed in 2012,focused on aspects of business development, introduction of new intellectual properties, sales and renewal motion, maturing delivery practice, operational excellence and people development. Group exceeded almost all KPIs for region.

Led North America and India consumer tech support team. Managed Premier and product support services for Microsoft messaging customers. Successfully completed quality improvement projects on reduced labor per incident and improved customer satisfaction. Executed very large site initiatives around support integration such as Global English and managed PMO for Initiative sponsors.

Led a developer database support unit for North America. Managed multiple teams and group and led team restructuring. I was fortunate to have worked with "Best teams" recognized for results and customer satisfaction, 2 Yr. in row.

Program managed one of largest unprecedented project for company with scope of $5 Million , 5000 work stations and implementation in 3 cities. Responsible for technical mapping, project planning of BPO processes from US, UK and Australia region. Planned, executed and control the budget and timelines for effective delivery of project as per agreed design documents with clients. Managed pre-sales activities for technical RFI and RFP. Drafted and designed customized IT solution for technology solutions covering Telecom, Network and Voice solutions. Represented Technology project teams in due diligence and white board presentations. Owned end to end project migrations and act as single point of contact for executive sponsors and project team .

Transitioned and built shared services for ebookers plc. through its fully owned subsidiary Tecnovate eSolutions. Built a new offshore team and scaled it by 200% over 15 months covering service desk, applications support and data-network operations support.

Managed service delivery and operations for a 50 full time employees, 4 Mgr. Technical support operations for North American PC manufacturer giant