Overwhelmed by support tickets in Zendesk, Intercom, Freshdesk, Salesforce, or even just a shared inbox? Discover QueryPal – your solution for scaling up your ticket capacity/velocity without scaling your headcount. Ping me and we'll elevate your team's efficiency.I'm obsessed with team performance in all of its forms, including corporate settings, sports, and even the arts. With a 25-year career as a tech founder and executive in Silicon Valley, experience at the largest companies (Google) and startups alike, publishing academic papers and being awarded more than a dozen patents in machine learning, I've seen teams perform across countless contexts. And nothing is transforming CX team performance in the enterprise like the newest breakthroughs in AI and machine learning.Previously, I was the Founder/CTO at Wavefront (also backed by Sequoia Capital, and acquired by VMware for 9 figures). I was also early at PayPal (pre-eBay acquisition in 2002) and Google (2006) as a software engineer, and was a Founding Engineer at GLMX, the leading electronic exchange for the money markets (over $600B in daily transaction volume).I've published multiple papers in computational biology and medical information at Stanford Medical School, and have over a dozen patents in machine learning and AI. My popular writing on machine learning has been cited in academic papers and classes at Stanford, Carnegie Mellon, Seoul National University, and even a PhD thesis. I wrote a widely-read article on Generative AI back in 2017.Academic Articles: https://scholar.google.com/scholar?as_vis=1&q=%22dev+nag%22&hl=en&as_sdt=0,5Patents: https://patents.justia.com/inventor/dev-a-nagMedium: https://medium.com/@devnag/Twitter: https://twitter.com/devnag/2017 Article on Generative AI: https://medium.com/@devnag/generative-adversarial-networks-gans-in-50-lines-of-code-pytorch-e81b79659e3f