Senior Fraud And Claims Representative
➢ Team Support: Supported a team of 30 members, overseeing their productivity, quality, and process development. Provided guidance, support, and performance feedback to facilitate the professional growth and development of team members. ➢ On boarding and Mentoring: Managed new hire team members from their first day of joining until their live period. Assisted with on boarding procedures, providing necessary training and guidance to ensure a seamless transition into the team. ➢ Project Improvement and Coordination: Initiated and managed project improvement ideas within the fraud and claims process. Collaborated with team members to implement these ideas, resulting in process optimization and increased efficiency. ➢ Collaboration: Collaborating with cross-functional teams to achieve common objectives and foster a cohesive work environment. ➢ Process Documentation: Reviewed and checked common procedural documents used by the team to ensure accuracy and clarity. Minimized misunderstandings and mitigated risks associated with the process. ➢ Communication and Query Resolution: Interacted with onshore teams to clarify our queries and obtain necessary information. Effectively communicated the clarified information to the team, ensuring smooth operations and consistent understanding.
