• Accountable in identifying/handling critical situations• Taking initiatives, manage challenges and contribute in achieving team/organizational goals• Effectively guiding both customers and peers on how to make technical decisions, and conduct quality assurance accurately• Assisting peers in completing assignments on time, and advise them on approach and resolution choices

• Supporting internal and external customers by resolving issues logged via our case management tool.• Working independently using experience, professional concepts and company objectives to resolve complex issues in creative and effective ways.• Working with R&D registering new software faults and enhancement request for the R&D supported versions of the IFS software.• Assisting in mentoring other support analysts, building their skills in the IFS software and familiarity with… Show more • Supporting internal and external customers by resolving issues logged via our case management tool.• Working independently using experience, professional concepts and company objectives to resolve complex issues in creative and effective ways.• Working with R&D registering new software faults and enhancement request for the R&D supported versions of the IFS software.• Assisting in mentoring other support analysts, building their skills in the IFS software and familiarity with internal tools and procedures. Show less

As a Co-Founder, my duties and responsibilities include team management, finance management, hiring the right talent and overseeing the operations.

• Liaise with the business units to understand ERP issues and recommend solutions to facilitate growth of the business.• Automating critical business processes in order to improve the efficiency of the processes carried out within the business.• Providing strategic intelligence information based on data extracted by the core ERP and other systems.• Ensuring optimization of vendor invoices.• Support coordinators of all teams to resolve system issues.• Carry out training… Show more • Liaise with the business units to understand ERP issues and recommend solutions to facilitate growth of the business.• Automating critical business processes in order to improve the efficiency of the processes carried out within the business.• Providing strategic intelligence information based on data extracted by the core ERP and other systems.• Ensuring optimization of vendor invoices.• Support coordinators of all teams to resolve system issues.• Carry out training sessions to Legato users. Show less

MyGuide claimed the Gold Medal in the SLIIT Codefest Overnight Hackathon 2017.