Michael Devoe Email & Phone Number

Chicago, IL, US

• Ensure customers get a fast time to value experience to drive adoption, retention and growth
• Work as a trusted advisor and advocate for customers by assisting them to achieve their desired business outcomes
• Conduct business reviews to ensure customers are getting value from their solution
• Develop relationships with customers senior stakeholders to promote advocacy
• Understand VelocityEHS solutions to including their features and functions to help customers solve challenges
• Work closely with customers to identify and achieve their desired business outcomes to define and monitor success as well as drive upsell and cross sell opportunities

• Lead external and internal onboarding calls to help implement new business
• Work cross functionally to ensure operational execution of new business
• Confirm receipt of new business load volumes on expected start date and proceed with monitoring and reporting process for first 30 days of new business
• Drive the process of capturing relevant customer information through internal follow up to ensure thorough understanding and execution
• Perform customer demonstrations of Hub Connect web portal

• Partner cross functionally to ensure a seamless order process for customer satisfaction
• Work internally with multiple departments to solve complex problems for customers and sales representatives
• Effectively communicating with members of the sales team as well as customers regarding status of orders and keeping accurate records of all communication via a high level of organization
• Proactively ensuring that orders move through the system efficiently and working cross functionally to troubleshoot any order related issues that may arise ex: change in product, product availability and or procedures
• Work with key national accounts to ensure a first class customer experience
• Manage all orders through proper documentation and implementation of orders once all communication has been finalized

• Consult with business customers to identify opportunities and develop requirements
• Focus on driving efficiencies; communications, and processes
• Partner with specialists to develop comprehensive business solutions
• Prepare custom pricing and financials and present to customers
• Manage customer information and activities via Salesforce.com

• Completed “Staples Way” premiere sales training; focused on exceeding customer expectations
• Developed problem solving, time management, and presentation skills
• Focused on competencies such as adaptability, decision making, and resourcefulness
• Responsible for establishing customer appointments for other Staples colleagues
• Engaged and communicated regularly with both customers and colleagues

Member of Student Athletic Advisory Committee -Acted as liaison between athletic department and Lewis University baseball team-Helped organize charity and fundraising events on campus-Involved in events for Make-A-Wish Foundation-Represented baseball team for voting of NCAA rule changes