• Ensure customers get a fast time to value experience to drive adoption, retention and growth• Work as a trusted advisor and advocate for customers by assisting them to achieve their desired business outcomes • Conduct business reviews to ensure customers are getting value from their solution• Develop relationships with customers senior stakeholders to promote advocacy • Understand VelocityEHS solutions to including their features and functions to help customers solve challenges• Work closely with customers to identify and achieve their desired business outcomes to define and monitor success as well as drive upsell and cross sell opportunities

• Lead external and internal onboarding calls to help implement new business• Work cross functionally to ensure operational execution of new business• Confirm receipt of new business load volumes on expected start date and proceed with monitoring and reporting process for first 30 days of new business• Drive the process of capturing relevant customer information through internal follow up to ensure thorough understanding and execution • Perform customer demonstrations of Hub Connect web portal

• Partner cross functionally to ensure a seamless order process for customer satisfaction• Work internally with multiple departments to solve complex problems for customers and sales representatives• Effectively communicating with members of the sales team as well as customers regarding status of orders and keeping accurate records of all communication via a high level of organization• Proactively ensuring that orders move through the system efficiently and working cross functionally to troubleshoot any order related issues that may arise ex: change in product, product availability and or procedures• Work with key national accounts to ensure a first class customer experience • Manage all orders through proper documentation and implementation of orders once all communication has been finalized

• Consult with business customers to identify opportunities and develop requirements• Focus on driving efficiencies; communications, and processes • Partner with specialists to develop comprehensive business solutions• Prepare custom pricing and financials and present to customers• Manage customer information and activities via Salesforce.com

• Completed “Staples Way” premiere sales training; focused on exceeding customer expectations • Developed problem solving, time management, and presentation skills• Focused on competencies such as adaptability, decision making, and resourcefulness• Responsible for establishing customer appointments for other Staples colleagues• Engaged and communicated regularly with both customers and colleagues

Member of Student Athletic Advisory Committee -Acted as liaison between athletic department and Lewis University baseball team-Helped organize charity and fundraising events on campus-Involved in events for Make-A-Wish Foundation-Represented baseball team for voting of NCAA rule changes