Devon Flores Email & Phone Number

United States

• Spearheaded Medicaid Payment Account Receivable (PAR) responsibilities forOchsner facilities, managing 3k+ accounts via phone/email to streamline claims payments.
• Identified and resolved issues related to ICD-10 and CPT coding/authorization,ensuring accuracy and compliance.
• Was one of two PARs that were depended on for this facility; collaborated withNurse Auditor to update insurance documents and check for missing forms.

Remote

• Contributed to a close-knit team, developing software that significantly reducedcall lengths by 10% across 500+ agents.
• Developed a caching system for an internal tool using Python & MongoDB, allowing employees to retrieve large amounts of data required to assist customers - providing almost another 5% reduction in call length amongst.
• Served as the Tier-2 point of contact, researching, diagnosing, and resolvingvarious IT issues.

Crestview, Florida, United States

• Trained over 300 newly established agents as well as their to-be trainers/coaches/managers and IT admins while stationed in the Philippines for AT&T's expansion planfor three months (sent over by a personal request.
• As an AVP I normally ran a team of 20+ agents that assisted with tech support forAT&T/DirecTV. Ensuring that all agents were accounted for and held to the standardsprovided by the client, as well as providing any.
• Recognized as the go-to staff member for relaying complicated technical information tohigh-profile clients, earning regular compliments for making complex situations easy tounderstand.
• Started as a Level 1 Customer Service Representative (CSR) and was speaking with 40+ Customers per day assisting with inbound Level 1 tech issue calls. After roughly two weeks of production work promoted to Assistance.

Bachelor Of Science - Bs, Marine Biology And Biological Oceanography, 3.23

Bachelor Of Science - Bs, Computer Science, 3.52

Bachelor'S Degree, Computer Science