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Devon Flores is listed as System Administrator at Aspirion Accounting, based in Crestview, Florida, United States. AeroLeads shows a work email signal at iqor.com and a matched LinkedIn profile for Devon Flores.
Devon Flores previously worked as Senior Claims Analyst at Aspirion Accounting and System Administrator at Support.Com. Devon Flores holds Bachelor Of Science - Bs, Marine Biology And Biological Oceanography, 3.23 from Humboldt State University.
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Results-driven IT professional with a diverse skill set encompassing languages such as JavaScript, Java, SQL, HTML/CSS, Python, and Dart. Proficient in tools and frameworks like React.js, Node.js, PostgreSQL, Git, Firebase, Flutter, AWS, and Visual Studio Code. Possesses expertise in data analysis, unit testing, technical support, project management, and digital design. Known for being detail-oriented and having a data-driven focus.
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United States
• Spearheaded Medicaid Payment Account Receivable (PAR) responsibilities forOchsner facilities, managing 3k+ accounts via phone/email to streamline claims payments.• Identified and resolved issues related to ICD-10 and CPT coding/authorization,ensuring accuracy and compliance.• Was one of two PARs that were depended on for this facility; collaborated withNurse Auditor to update insurance documents and check for missing forms.
Remote
• Contributed to a close-knit team, developing software that significantly reducedcall lengths by 10% across 500+ agents.• Developed a caching system for an internal tool using Python & MongoDB, allowing employees to retrieve large amounts of data required to assist customers - providing almost another 5% reduction in call length amongst all agents.• Served as the Tier-2 point of contact, researching, diagnosing, and resolvingvarious IT issues.
Crestview, Florida, United States
• Trained over 300 newly established agents as well as their to-be trainers/coaches/managers and IT admins while stationed in the Philippines for AT&T's expansion planfor three months (sent over by a personal request from AT&T management).• As an AVP I normally ran a team of 20+ agents that assisted with tech support forAT&T/DirecTV. Ensuring that all agents were accounted for and held to the standardsprovided by the client, as well as providing any necessary coachings as required tomaintain those results.• Recognized as the go-to staff member for relaying complicated technical information tohigh-profile clients, earning regular compliments for making complex situations easy tounderstand.• Started as a Level 1 Customer Service Representative (CSR) and was speaking with 40+ Customers per day assisting with inbound Level 1 tech issue calls. After roughly two weeks of production work promoted to Assistance Queue/Escalated Calls (Level 2) calls and handled more complex customer service issues for about a year before moving into the AVP/Trainer Position.
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Devon Flores works for Aspirion Accounting.
Devon Flores is listed as System Administrator at Aspirion Accounting.
AeroLeads has found 1 work email signal at @iqor.com for Devon Flores at Aspirion Accounting.
Devon Flores is based in Crestview, Florida, United States while working with Aspirion Accounting.
Devon Flores has worked for Aspirion Accounting, Support.Com, and Iqor.
You can use AeroLeads to view verified contact signals for Devon Flores at Aspirion Accounting, including work email, phone, and LinkedIn data when available.
Devon Flores holds Bachelor Of Science - Bs, Marine Biology And Biological Oceanography, 3.23 from Humboldt State University.
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