Devol Tyson Ii, Maol Email & Phone Number

Mountain View, California, United States

Conducted in-depth analysis of AP automation/bill payment industry. Mapped QuickBooks Bill Pay competitive landscape, evaluating top five (5) competitors’ features, target audiences, brand messaging, positioning, market share, and GTM strategies.Collaborated with global cross-functional teams, including product, sales, and finance, to assess competitive opportunities and risk mitigation. Developed marketing promotion for new product, leading to $1.8M+ revenue growth after one year.Delivered comprehensive reports and presentations to senior management, providing real-time market data and recommendations for strategic implementation and execution.

Consumer Marketing Academy Spring 2024 Case ProjectDelivered detailed GTM strategy for new small appliance within Café product suite. Designed and implemented product promotion series, contributing to 20% growth in customer engagement within three months.Conducted focused quantitative market survey of 150 consumers within targeted social demographics, improved market demand and consumer preference forecast by 25%.Analyzed key consumer insights around brand and product fit, audience behavior, and price sensitivity. Assessed consumer and competitive market research, including trends in strategic innovation.

Gaborone, Botswana

Optimized team alignment by developing organizational structure outline defining roles, responsibilities, KPIs, and feedback mechanisms; coached marketing & sales team through high-level framework, increasing sales by 150%.Developed strategic marketing & sales operating guide for C-Suite executives, including a streamlined approach to product marketing and client engagement; mentored tech interns on public speaking & presentation techniques to close sales.Cultivated diversity, equity, inclusion theory and practice toward values integration and cultural exploration during week-long in-country experience, designed culture-based communication guide to assist in domestic & international expansion.

Indianapolis, Indiana, United States

Chief administrator of the Student Support Services TRIO grant program and managed the program in accordance with applicable federal education grant program rules and regulations.Through strong customer service skills and student advocacy practices, I curated a team that functioned upon approachability, adaptability, strong problem-solving, and the desire to identify and support student success.

Delivered programming that supported the mission of the Kelley Office of Diversity Initiatives as it pertained to the retention of underrepresented minority students, specifically scholarship students, and non-scholarship Direct Admits to the Kelley School.Provided programming leadership for the Kelley Office of Diversity Initiatives (KODI), as well as leadership on mentorship, and academic support.Coordinated high school programming and recruitment of underrepresented minority students through the IU Kelley admission process.Designed and administered inclusive student programming that enhanced and reinforced the academic engagement and experiential learning capacity of the student experience.

Diversity | Presented information using a variety of instructional techniques. Supervised IUPUI student staff as they facilitated programming around social justice and heightened cultural sensitivity. Identified and managed development programs that developed critical thinking skills toward inclusion & diversity. Coached student staff on creating an inclusive and respectful environment for diverse groups of high school students, specifically those of low-income, first-generation, and multilingual backgrounds. Utilized a variety of teaching methods that apply the principles of adult learning.Education and Training | Oversaw curriculum development. As the instructor for the English 11 class, integrated technology resources such as Canvas Learning Management System and Zoom videoconferencing to create and deliver training materials. Trained staff in providing using administrative tools such as Microsoft Office and Blumen Student Management System. Facilitated employee engagement programs that increase team member alignment and cohesion, both in-person and virtually. Provided feedback surveys, evaluations, and on-the-job coaching toward student-staff development.Advising | Responsible for one-on-one academic advising and support services for high school students within the Indianapolis Public Schools system. Implemented Grade Improvement Plans for students falling below grade level requirements. Developed mentoring and advisory relationships with students as they progressed throughout the program.

Arsenal Technical High School | Indianapolis, In

Communication | Provided students writing skills assistance and online writing resources by delivering small group instruction in English writing and grammar in preparation for college level writing expectations. Reviewed and selected tutoring materials through expanding their awareness of writing resources available online.Community Engagement | Shared the Future Center’s services and resources with the ATHS Community Council. Coordinated the Future Center’s “Employment Week” that involved community partners and professionals volunteering to assist ATHS students with resume building, facilitate mock interviews, and gift students with business professional attire for the IPS Job Fair.

Indianapolis, Indiana Area

• Created new contacts with college partners, community partners, and professional trade organizations.• Assessed students’ college and career readiness by managing progress and completion of academic and grant requirement checklists.• Implemented programming that supports recruiting, career fairs, job fairs, and admissions essay writing workshops.• Supervised and delegated assignments to College and Carrer Coordinators for program continuity.

Indianapolis,

• Planned and facilitate at least two (2) college tours per semester for Project King participants.• Tracked participant and parent feedback for overall program improvement and effectiveness.• Developed and maintained relationships with college and professional community partners.

Utilized Salesforce Customer Relationship Management system to investigate and solve technical complaints and inquiries. Maintained 98% quality metric concerning regulatory compliance and customer satisfaction. Compiled accurate documentation for regulatory compliance.• Assessed key performance indicators (KPIs) to measure progress toward department quality and service goals.• Reviewed performance metrics monthly with Operations Supervisor.• Prepared accurate documentation for regulatory compliance by collecting, analyzing, and summarizing information captured during calls, which is then reviewed by the U.S. Food and Drug Administration.

Indianapolis, Indiana Area

• Coordinated communication via email, telephone, or face-to-face interaction with 3000 first-year and transfer students.• Facilitated campus visit and recruitment sessions for prospective students and families.• Utilized EMAS and Banner CRM platforms to enter, update and verify confidential student transcript information.• Created an inclusive environment in which all people were heard, valued and supported though approachability, adaptability, problem solving skills and desire to identify and support student success.

Program Assistant for the Office of First Year Experience Programs, specifically with the New Student Orientation programming during the summer. Utilized various computer applications and online systems.Served as a resource to students, families, and guests by responding to questions and providing information about IU and the orientation program.Assisted with participant check-in process during New Student Orientation including directing programparticipants and staffing “information tables."Prepared mailing packets, information folders, and other program materials for incoming freshmen and transfer students.

It was my responsibility to know each resident in the community and serve as a resource person for questions regarding residence hall and university offices. Responsible for familiarizing residents with and enforcing university residence hall policies & regulations, mediating conflicts between residents, helping residents maintain an environment conducive to learning, assisting residents improve study techniques and personal problem-solving skills, and as appropriate, providing social and educational programs for floor/unit residents, other residence hall students, and residents across campus.As a Resident Assistant for the IU Groups Program (Summer 2012), I was the project manager for a large, weekend-long program titled, "The Collins Games."

*Advised four first-year students during their transition to college* Facilitated programs fostering personal and professional growth* Acted as a liaison between campus organizations, resources, students, and staff

Master Of Business Administration - Mba, Management

Activities and Societies: Kelley Merit Fellowship Recipient

Master Of Arts - Ma, Organizational Leadership

Bachelors Of Science, Arts Management

Activities and Societies: • Groups Student Support Services • FASE Mentoring Program • Chi Alpha Epsilon National Honor Society • IU Soul.