Devon A. Giles Email & Phone Number

United States

• Worked to Identify and mitigate risks to the organization, its employees, patients, and licensure.
• Planned, designed, and implemented a comprehensive enterprise risk management plan, which includes health plan operations, business continuity, enterprise risk, information and security risk, litigation risk.
• Developed and implemented policies and procedures to ensure compliance with State laws and regulations & Center for Medicare and Medicaid (CMS).
• Worked with hospital Executive Leadership to influence culture change regarding Enterprise Risk Management, (ERM).
• Investigated and interviewed staff for patient complaints, potentially leading to Root Cause Analysis regarding quality of care for patients.

Daytona Beach, Florida, United States

• Participated in county-wide COVID-19 response team that conducts epidemiologic investigations involving cases, clusters, and outbreaks.
• Leveraged skills of crisis counseling to ensure patients received proper standards of care.
• Conducted interviews, contact tracing, and prompt implementation of appropriate control measures that support the guidance and protocols of the department.

Augusta, Maine, United States

• Member of the professional survey team that ensured medical facilities were following applicable State and federal licensing requirements by conducting complaint investigations for both state-licensed and federally.
• Worked collaboratively with Senior Management and Administrative staff to ensure all employees had training in accordance with their job specifications.
• Responsible for selecting human resource functions including but not limited to interviews, staff training and employee travel process.
• Assisted in rolling out the new Personal Support Specialist (PSS) Curriculum
• Collaborated with the Board of Nursing in updating the CNA curriculum.