Devon Affleck Email & Phone Number

Philadelphia, Pennsylvania, United States

Responsible for operations (multi-unit) across five fitness studios in Philadelphia and throughout Delaware, I am regularly in communication with site leadership teams and other staff on policies, performance, and promotions. I monitor customer insights, sales data, and market trends to identify areas of growth, as well as develop proactive responses to potential issues. As a leader, I oversee recruiting, hiring, onboarding, and training of nearly 100 total employees (with 6 direct reports). I have built a culture of engagement and collaboration for our sites to encourage employee satisfaction. I also host weekly meetings to ensure that I am aware of obstacles and can provide custom feedback on performance. Notable Accomplishments:• Increased class inventory by nearly 300% and delivered a more than 300% improvement in memberships. • More than doubled overall revenue for my area and positioned my locations as top performers in the company. • Drove efforts to maintain compliance with COVID-related shutdowns, re-opening guidance, and public health requirements (such as operating capacity and masking guidelines) while also ensuring customer satisfaction and employee buy-in. • Coached and mentored direct reports in leadership skills and provided guidance on managing teams to create positive workplace climates for all team members. • Monitored performance to ensure alignment among teams with brand standards for studio appearance, client relations, and class delivery. • Promoted to supervise operations for two locations in early 2021 (Center City and Northern Liberties), which grew to a portfolio of five sites by 2022.

Philadelphia, Pennsylvania, United States

When I started with [solidcore], I managed daily studio operations for the Center City location with an emphasis on revenue growth, sales performance, and customer satisfaction. I mentored, trained, and supervised a team responsible for various KPIs. I also integrated brand messaging into all training and communications programs to ensure alignment across my team. Notable Accomplishments:• Grew business for the studio through community outreach and engagement, including building partnerships with local businesses to promote community development and neighborhood unity. • Navigated COVID-19 lockdowns by promoting virtual class options and advising coaches on strategies to utilize virtual training to manage and improve client relationships. • Analyzed the client experience and responded to inquiries, as well as communicated with coaches on techniques to maintain customer satisfaction.

Philadelphia, Pennsylvania, United States

During this time, I conducted product education sessions and coached individual customers on product options. I partnered with customers to determine their needs, preferences, and budgets, as well as guided them through the store to select apparel and accessories. I also reviewed sales data and reports to assess product viability and communicate necessary changes in the product lifecycle. Other responsibilities included visual merchandising, strategic planning, product testing, and community partnership management.

Horsham, Pa

Responsible for the customer experience, I identified strategies for improving customer satisfaction scores and conducted product demonstrations and training to ensure customer success with our technology. I also managed schedules and coordinated conferences and meetings. I was the liaison between key stakeholders and resolved challenges related to accounts and technology.

Abington, Pennsylvania

I built and maintained relationships with customers within this custom jewelry store, including assessing product needs and making recommendations based on preferences. I managed inventory and analyzed sales data to identify opportunities, product trends, and potential stock changes. I also collaborated with the store’s owners on purchasing and merchandising strategies, including representing owners during meetings with sales and product representatives.