Devon Aigner Thoder Email & Phone Number

Fort Washington, Pennsylvania, United States

• Oversees daily operations of appraisal coordinating team• Manages over 50+ client accounts and relationships• Maintain team efficiency based on standard SLAs and volume• Mentor and empower team to handle issues as they feel appropriate • Established daily schedules and responsibilities amongst team members• Implemented weekly one on one’s and team meetings• Measure team success based on complaints or compliments received from clients • Personable and professional under pressure handling all escalations for clients

Director of Operations (August 2019 - January 2021); Certified Personal Trainer (2020 - 2021)• Manages daily operations of facility and staff• Maintain all customer accounts and client relations• Overhauled social media and marketing platform, resulting in a 50% increase in membership in four months• Improved joint venture marketing and promotions with local businesses• Trains and mentors 10 direct reports• Achieves company’s sales goals through marketing initiatives • Built and integrated multi-platform options for members to work out through the COVID-19 pandemic

Lansdale, Pennsylvania, United States

Loan Officer • Analyzed applicant’s financial status and credit to determine loan feasibility • Produced financial analysis reports for client’s financial situations and options• Provided financial advice, education, and communicated with clients to ensure the best loan option• Determined appropriate rate locks & issuance of disclosures based on timelines• Managed the development and implementation of loan and sales goals for the team• Adhered to all federal and state compliance guidelines relative to mortgage lending

Southampton, Pennsylvania, United States

Loan Officer (2017 - 2018); Loan Officer Assistant (2016 - 2018)• Collected and analyzed supporting documents from clients and other relevant parties per lender regulations• Communicated with clients to ensure proper exploration of options available based on financial status • Executed loan origination process, including ordering credit reports, appraisals, and title reports• Worked with clients to identify their financial goals and to find ways of reaching those goals

Horsham, Pennsylvania, United States

Office Manager (June 2015 - September 2016) • Maintained office services, organized office operations and procedures• Oversaw daily operations of employees• Primary point of contact for vendors, clients and guests visiting the office and educated them on what the company offers• Generated reports of statistics for clients• Provided a strong foundation to the way the office ran on a daily basis• Motivated employees to meet and exceed all targeted business objectives while creating innovative strategies• Trained and coached new employees to improve their performance and productively levelsCustomer Service Representative (August 2010 - May 2015) • Assisted management with daily pipeline of appraisal orders• Provided daily administrative help with updating orders and supporting vendors/clients• Responded to customer inquiries and resolved all problems while ensuring delivery of excellent customer service through fast and accurate order processingBack Office Assistant (August 2009 - July 2010) • Assisted management with obtaining vendor licensing and insurance• Processed credit cards and checks daily• Updated vendor profiles and coverage areas

Business Administration And Management, General

Business Administration And Management, General