Devon Ali-Ramroop Email & Phone Number

Florham Park, New Jersey, United States

• Provided Tier 1 technical support to approximately 40 clients daily, troubleshooting PC, audio/visual, and Layer 1 & Layer 3 network connectivity issues during meetings and events. Walked clients through step-by-step.
• Frequently joined Teams calls to assist clients with technical and meeting-related issues, ensuring effective communication and quick resolutions..
• Assisted with monitoring issues related to client laptops (Windows devices), resolving performance problems and ensuring optimal functionality.
• Managed support tickets in ServiceNow and Corrigo, addressing a wide range of technical and network-related issues to ensure quick resolution.
• Collaborated with clients via Microsoft Teams, offering real-time chat/video conference support for network issues such as VPN failures, IP conflicts, and general connectivity issues.
• Assisted with network setup, ensuring proper IP addressing and physical connectivity for meeting spaces.

Ibiza, Balearic Islands, Spain

• Delivered first-line technical support for hotel guests, effectively diagnosing and resolving issues related to in-room technology, including TVs, audio systems, and climate control devices.
• Assisted guests in configuring and troubleshooting various electronic devices, ensuring optimal performance and guest satisfaction.Monitored and managed the functionality of hotel technology systems, facilitating.
• Supported front desk operations during peak hours, assisting with guest check-in/check-out processes and addressing any technical issues related to Wi-Fi connectivity and other digital services.

West Orange, New Jersey, United States

• Served as the Head Support individual for all activities related to food, beverage, and catered events.
• Helped plan the logistics of catered events for times up to 200 people, while also being part of the setup and break down crew to ensure smooth operations.
• Reported directly to the Country Club Managers and Owners to give daily status updates for the restaurant functionality, as well as discuss logistics for catered events.
• Managed cash transactions, ensuring accuracy and accountability.
• Assisted with inventory management and ordering supplies.
• Troubleshot printer and POS system issues, ensuring the restaurant’s operations ran smoo

Newark, New Jersey, United States

• Ensured a clean eating enviroment for around 900 people daily.
• Helped organize Small-Large scale meeting rooms for private caterings.
• Assisted the funtionality/planning and logistics of large scale events with catered food within Audible

West Orange, New Jersey, United States

• Served as a Customer Service Attendant for the supermarket and mainly engaged with customer complaints, returns, and phone calls.
• Performed basic cashier duties, handling hundreds of dollars and ensuring a clean working environment.
• Was also a supervisor in trianing as I handled admin work, customer complaints and escelated/resolved client or vendor issues.
• Handled incoming calls, returns and complaints during my time in the customer service booth on the Store Support Team.