Level Ii It Help Desk Specialist
CurrentOn-site technicianMake/receive calls to/from clientsNotate cases using Service-Now ticketing systemMaintain appropriate time too meet company SLAWork closely with Microsoft 365, Outlook, Microsoft Teams, Microsoft Deployment Tool, EntraID, Azure, Intune, Autopilot, Active Directory, Windows Registry, TeamViewer, Company Portal, Forticlient VPN.