Devon B. Email & Phone Number

Virginia

US Naval Hospital Naples Italy

• As Information Assurance Officer, responsible for safeguarding data, software, and hardware from inadvertent damage, or from compromise by release to unauthorized personnel. Also multi-tasked as HBSS, SCCM, and WSUS.
• Provides expert technical support to helpdesk staff to identify, analyze and resolve all issues in a timely manner.

Chesapeake, VA

Provide Tier II trouble call support for both hardware and Commercial-off-the-Shelf (COTS) / Government-off-the-Shelf (GOTS) software via telephone, remote access, electronic email, or on-site.- Install/Test Fiber Optic Cabling and connectors.- Assign VMS systems administrators (SA) and obtain VMS account for each administrator (unclassified account for.

Norfolk, VA

Software Tester for Navy Marine Corps Intranet’s migration to Windows 7.· Installed / verified software application via Radia.· Identified software installation issues and limitations.· Tested and deployed application for windows 7 workstations.· Communicated technical issues with regards to software packages with project managers and leadership.

Norfolk, VA

Provided technical expertise in the use of HBSS, hardware/software maintenance and batch processing.· Provided Tier I evaluation of suspected failures and provided recommended courses of action for appropriate Tier II response.· Executed and performed QA (quality assurance) checks for daily batch jobs.· Performed user support functions as assigned by IS.

Norfolk, Virginia Area

Provided Tier I, II and III troubleshooting, and resolved computer problems/incidents on SIPRNET and NIPRNET networks.· Assisted with various software installs and ensured compliance with One-net directives.· Provided Customer Support on the One-Net network.· Remedied various desktop, software and hardware issues.· Tracked and documented work performed.

Norfolk, Virginia Area

Coordinated the training and development activities of a 75 person staff.· Developed instructional materials, coordinated educational content and provided guidelines to instructors for developing curricula and conducting courses.· Established Security+ training program, training 700+ military personnel in preparation for achieving IAT level.

Patuxent River, MD

· Managed 5 military personnel and 2 contractors in carrying out the administrative operations of the Naval Station Headquarters.· Worked closely with Navy Region, Naval District Washington, DC in managing 300 mission critical military positions, ensuring timely replacement of transferring personnel.· Acquired installed and maintained VTC (Video.

Dahlgren, VA

· Managed a 700+ line item account and 3 local elements.· Subject matter expert on all Communication Security (COMSEC) matters relating to NMCI, One-Net, and the NOC (Network Operations Center).· Implemented a training program to improve classified material accountability and tracking.

Norfolk, Virginia Area

· Systems administrator for 20 Local Area Networks, 2500 workstations, and 5000 users.· Supervised 5 IA (Information Assurance) specialists, 30 Information System Technicians and 18 Electronic Technicians in the installation, maintenance and upgrade of Windows XP workstations.· Hand selected by admiral’s staff to provide leadership, technical expertise and.