Devon Bain Email & Phone Number

 During my tenure with Kelly Services, I worked as an Apple Support Advisor for the Apple, Inc company cross-trained in three lines of business, Media Services Support, iOS Technical Support, and Apple Pay Support. This position allowed me to work widely with Apple devices and systems such as iPhone, iPad, iMac, Apple Watch, iCloud, Apple Pay, Cash and Card, and Apple Wallet. My position consisted of arranging appointments for customers at the retail store and other Apple Authorized service providers, issuing refunds for in-app purchases and subscriptions, notifying customers of delinquent charges, restoring, backing up, and updating devices, basic troubleshooting, and transferring to appropriate and designated departments.

 A year after the pandemic, I became an assistant photographer for Shots by Tunnel Vision. I assisted the head photographer with the planning and scheduling of photo sessions for clients in-studio and on-location, generated release forms for the public use of the website gallery, retouched and edited photo sessions, assisted with carrying and setting up equipment, lighting, and ensured that every photo session ran as smooth and safely as possible.

 Before the pandemic began, I joined the team of Full Circle Digital as a social media strategist servicing their clients by helping curate content for the clients including text posts, videos, and images for online-use, promoting products, services and content, scheduling social media posts, interacting with customers of the clients and handle their inquiries, maintaining and tracking data, and analysis of social media campaigns and insights.

 I took on the remote position with Sykes as a customer service representative that provided support to customers dispatched to their banks, healthcare providers, and cable service providers. My missions were to answer questions process transactions, issue refunds and resolve customer related issues. It was an excellent working experience for me and my first position as a customer service representative. This position strengthened my customer-facing skills.