Devon Barr Email & Phone Number

Richmond, VA, US

• Led implementation of Agile (Kanban) workflows for escalation processes using Salesforce and Jira, reducing response time, and improving team efficiency.
• Delivered key metrics on turnaround time and productivity, resulting in the elimination of disorganized Outlook and Jira queues, and contributing to smoother operations.
• Directed knowledge management initiatives, creating, and maintaining operating procedures and software training programs to standardize processes.
• Acted as operations liaison for new products and platform enhancements, ensuring alignment of business goals with training materials and support initiatives.

• Deliver training programs via Zoom to support call center functions.
• Assess and manage individual learning needs of participants in training class.
• Administer assessments to participants to measure successful completion of training program.
• Manage classroom participation, attendance, and expectations.
• Partner with Quality Assurance to provide one-on-one coaching to class participants.

Richmond, VA

• Manage building operations team including role creation, hiring, and performance management.
• Design standard operating procedures and lead training for standing committees and special events.
• Responsible for content and editing of all club communication including the club website, weekly newsletter, social media, pictorial directory, and annual book of club programs with a membership directory.
• Design and manage registration processes and oversee logistics for all club events and activities.
• Represent TTWC as the first point of contact for club members and guests.Accomplishments:
• Championed aggressive 2019 membership initiatives that increased active membership despite significant demographic challenges.

• Compose daily campaign monitoring reports, through CRM data extraction, simple transformation, and Excel entry of summary data.
• IVR audit review of call route mapping to ensure intended customer experience.

Richmond, Virginia

• Led building operations team, overseeing role creation, hiring, and performance management, ensuring smooth club operations.
• Developed standard operating procedures and conducted training for committees and events, ensuring compliance with rules and guidelines.
• Spearheaded 2019 membership initiatives, resulting in a 17% increase in active membership over the previous year.

Leesburg, VA

• Managed daily operations and coordinated scheduling and logistics for landscaping projects, ensuring timely completion and client satisfaction.
• Successfully secured an SBA loan to facilitate business expansion, contributing to company growth and sustainability.

Bachelor Of Arts - Ba, Anthropology

Activities and Societies: Kappa Delta, Order of the Gownsmen

High School Diploma

Bachelor'S Degree, Anthropology

Activities and Societies: Kappa Delta Sorority, Order of the Gownsmen