Devon Blake Email & Phone Number

United States

Timekeeping managementEmployee availabilityOff cycle check processingTimekeeping interface management

New York City Metropolitan Area

Customer Service – Assist 5,000+ employees in my assigned pay groups on phone and via email with their payroll questions and inquiries.Payroll Processor- Process bi-weekly payroll for 2 assigned pay groups. One for hourly employees consist of 4,200 employee and one managerial payroll consist of 800 supervisors and managers.Add employee onto the payline, update paysheets, run payroll error reports and payroll summary queries to ensure all employee were paid correctly, pre-calculate, and calculate payroll before confirming payroll. Trouble shoot problem, update paysheets and fix the errors. Communicate with the agencies timekeepers and the control M group on all updates made to the payline.Sent final payroll summary to Payroll Manager for approval.▪ Process monthly, quarterly and annual tax payments and tax returns.▪ Research, diagnose and assist in resolutions for internal issues and system problems.▪ Maintain, update and create reports and software set up for streamlining procedures and newclient requests.▪ Support and provide guidance to Payroll Processors on procedures, guidelines, and regulationsto make sure they are understood and implemented.▪ Work directly with Director of Payroll on payroll processors work load, performance, needs,challenges, and accomplishments Work with current employee and retirees to understand their payroll needs and offer additional services that MTA provides to its employees.▪ Train new employees and staff on payroll process and system functions.Mail out end of year W-2 to employees and retirees as requested.▪ Teamwork; Help team as needed to ensure providing the highest level of customer supportManages several other projects and assignment as directed by the Payroll Manager.Ex. RWA payment, Retro Payments, off cycle checks for retiring and terminated employees, longevity pay, productive bonus, annual bonuses and contractual pay increases.

New York City Metropolitan Area

 Serve as Document Management Analyst whom duties including managing the Document Management Center operation, sorting and preparing all incoming documents by departments.  Work with assigned Human Resources Specialist and Benefit Specialist to ensure all new hire documents packages is received, scanned and indexed.  Review all onboarding packages and check for all the required documentation and identification needed to complete a background investigation. Ensuring all benefit packages, such as employment job offer letters, health benefit, and death benefit and retiree Medicare reimbursement forms is mailed out in timely manner.  Gather, separate, tag and scan all HR onboarding documents into the Document Management Capture Database System before transferring them into the employee’s HRIS records via PeopleSoft. Indexed all documents including those received via fax and email into the HRIS file system.  File all completed scanned documents in boxes, ensured date complete is attached, archive and store for later review.  Destroy all outdated invoices and employee confidential documents in according with MTA document retention policy.  Create rejection notification for any documentation received that is not in compliance with MTA document practices. Reject documents containing physician diagnosis and treatment and forward them via interoffice mail to Occupational Health Service (OHS) for processing.  Serve as a Payroll Clerk, collect, process and mail out all payroll checks for regular employees, retiree, workman's compensation and companies doing business with MTA checks for service rendered. Answer all incoming calls, follow up and resolve any issues associated with their calls to both internal and external customer.  Research employee documentation request using SIEBEL, UCM and PeopleSoft database applications.  Perform special project duties as directed by Management  Work from home remotely when directed. Fully Vaccinated and Booster.

Greater New York City Area

Worked as Intake Case Manager in general population and saw an approximately 60 homeless clients daily whose primary case manager is offsite to prevent a break in serviceGather client personal and confidential documents, scanned and store electronic copies in DHS CARES database systemComplete Client assessment to determine their eligibility for service.•Assisted Outreach Specialist with notifying clients of their scheduled appointments, disburse Metro Cards and or money for transportation. •Assigned clients to available bed in the CARES database, provide linen, toilette's and assistance client locate assigned rooms•Completed transfer request as directed by Social Work supervisors, program administrator and Superintendent of facility.•Interviewed new client and provide in-house service referral to various social programs offered by Human Resource Administration Dept. and other social service agencies•Met with client create and develop Individual Living Plan (ILP) and planned shelter exist date Make referral for client to seek treatment for medical illness, comorbidities and Mental Health condition. •Created, reviewed and edited work eligible client's resumes for employment interview and assist with job search to find gainful employment•Entered progress notes of all interaction with every client into the DHS CARES •Covered assignment as the building Superintendent and manned Access Control booth the Superintendent office and supervise other program as requested•Performed other duties and worked on special project such as Movie nights, Thanksgiving Dinner arrangement, Christmas and New Year functions as directed by the Program Directors

Bronx, New York, United States

• Distributes lab equipment and clothing to nurses and physicians. • Manages the day to day operations of the Medical Center Veterans Computer Lab.• Counsels veterans on uses of social media, accessing their email account, and using removable devices to download copies of their military records.Assisted Veteran's fill out HIPPA forms authorizing the release of their VA medical records need to file disability claims.• Coordinates and make space available for different Veterans training groups.• Gathers training material, equipment, set up projector and projector screen used in PowerPoint training representation.

Varies

 Served as a front-line Supervisor Customer Services supervising 27 carriers, seven drivers, five sales associates, 2 mail handlers and 2 custodian daily. Assisted the Station Manager with managing the facility and its ten million dollars annual budget.  Lead Investigation into customer's inquiry, found solutions and follow up with them via phone, email, or letter.  Served as point of contact for the Human Resources Department in hiring, training, issuing discipline and terminated letters to Carriers and Sales Service Associates. Designed scripts to employees to read from during phone calls with our customers.  Served as the station Occupational Safety Specialist, oversaw building safety and maintenance, investigated motor vehicle accident and prepared incident report for the safety department.  Served as Mystery Shopper and solicit customer feedback on the service they received from our Sales and Service Associates. Charged with the roll out of new company products and services.  Issued refunds to customers and oversaw package delivery and returns. Analyzed window operations daily revenue and delivery performance data and statistics reports. Compiled, reviewed, printed and post reports on overall customer satisfaction for employee to view.  Isolate statistic report that shown employee performance errors and represent it to the employees in service talks to highlight ways they could improve their performance.  Charged with implemented upper management customer service planned initiatives.  Served as certified trainer for new supervisor and managers, training them on how to effectively lead a customer service team. Served as a member of service improvement teams and assisted station manager with special project as instructed.

Bachelor’S Degree, Public Health, 3.94/4.0

Activities and Societies: The Society of Leadership and SuccessI studied and research how health behaviors of certain communities can.

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 3.0

Prepare to get a job in the work force