Responsible for operation and maintenance of telephone services at 100 sites. Installed/maintained Cisco VoIP, Mitel, NEC telephone systems, attendant consoles, fax server, ISI call accounting, Informacast rapid messaging, Cisco Unity voice mail and CER E911. Programmed/maintained auto attendants and call distribution groups using Cisco IPCC/UCCX. • Developed district call routing and SRST plans.• Changed the Districts dialing plan from 4 to 5 digits to accommodate additional extensions.• Instrumental in the expansion of the Cisco VoIP phones from 1,000 to 6,000.• Saved the District more than my salary in YRC through phone audits and network reorganization.• Setup District wide Informacast Public Address system on Cisco VoIP phones.

Responsible for the companies’ customer base in Salem, Oregon.• Installed and maintained Toshiba telephone, ACD and voice mail systems.• Installed and repaired voice and data cabling.

Founder of a retail store providing sales, service and installation of high-end saltwater fish and coral reef aquariums to the Phoenix, Arizona metro area. AquaTouch continues as a thriving establishment today.• Had direct involvement in all aspects of running this business.• Installed and maintained computer network and Point of Sale software.

Director of Technical Services, for the Mountain and Pacific regions providing technical support to customers, customer service and sales personnel. • Trained, supervised and evaluated staff, coached improvement in management skills.• Developed operational procedures and tracking systems for this new department that provided a real-time interface with departments the Technical Services Department provided services to.• Assisted Marketing with proposals, and sales calls for major accounts.Telecommunications Engineer, provided project management for plant construction, circuit design, transmission plan, and sales support.• Provided Project Management for the installation of long distance switching centers.• Managed the installation of electronic cross-connect systems at 12 switching centers.• Designed and implemented a telemetry alarm system connecting 14 switching centers to national network control center.Regional Operations Manager, managed long distance switching centers and field operation personnel in a four state region.• Trained, supervised, evaluated staff and coached improvement in work skills.• Coordinated the installation and expansion of long distance switching centers in four states.• Conducted cost evaluation of network reorganizations and other projects.Site Supervisor, responsible for all aspects of operation and maintenance of the Phoenix and Tucson switching centers• Coordinated all equipment installation and upgrades.• Responsible for all site specific preventive maintenance.• Installed, changed and disconnected services as assigned.

Assigned to the White House Communications Agency (WHCA). Washington D.C.. While with WHCA was assigned to the White House (1977-1980), to Camp David (1980-1982), and to a rapid deployment communications team (1982-1985).• Supervised the voice telecommunications section on rapid deployment communications teams.• Supervised the installation, operation and maintenance of telephone systems installed for use by the President and White House Staff while traveling throughout the World.