• Manage end user issues, primarily with PC network, hardware and software issues• Implement and maintain backup of ProxMox VM servers for testing and updating VMs for live environments• Installation and maintenance of office ICT equipment and infrastructure • Responsible for Active Directory Management for end-users• Firewall & Network Configuration• Virtual Environment Management• Setting-up and supporting High-level meetings with management and external parties • Helpdesk response management with ticketing system

• Document Digitization and file integrity to assist organization during a system upgrade • Aid with Network Management and Security (MS Azure)• Supported Service Desk with daily tasks and responding to end-user tickets (Jira)• System repair, formatting & deployment for end-users

Performed formatting and repairs of end-user systems and assisted with issue-ticketing systemSystems & Network management (IP management with riverbeds, cable crimping, static IP assignment to pc’s)Network Vulnerability Management Software testing to ensure that company setup matches global standardStorage & Database Management (Ctera, vSphere)