Devon Bunyan Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

-Intake and assess automation opportunities within the company-Measure and create business benefit plans and update financials to ensure the automations are meeting and exceeding their goals. -Saved the company millions in automation solutions and lead the automations from start to finish in a program owner capacity-Assessed the processes that the.

Toronto, Ontario, Canada

-Managed a team of 20 frontline customer retention agents and oversaw a team of 60 agents in an overall group-Trained agents and facilitated content as well as performance and attendance management-Created training content and helped establish an overall training model for all 10,000 frontline agents within Rogers under the Customer Experience Lab.

Toronto, Ontario, Canada

-Assisted customers with customer service in a frontline agent capacity-Acted as an escalation adviser during customer escalated calls and completed a project as a Enablement Manager assisting frontline agents with new changes within the company.

-Assisted customers with cable and wireless transactions-Activated cellphones and upsold the customers in sales-Coached and managed a team of high performing sales representatives-Completed timecard sign offs and scheduling.