Devon Burton Email & Phone Number

Rochester, New York, United States

Participated in the "Manager-In-Training" program developing operational skills beyond the Front Desk. Handled fuel logs, assisted in the onboarding and training of new employees, and was responsible for the fleet of over 100+ cars. Processed upwards of 55+ rentals per day; Created a "Yes We Can" attitude to each customer to ensure each experience ended with positive outcomes; Handled customer complaints as needed.Managed a fleet of over 100 vehicles; Oversaw a crew of 15 vehicle transporters and helped coordinate with service department staff to address vehicle maintenance needs as necessary.Sold $10,000 worth of coverage packages in the first 6 months of employment; Participated in ongoing training sessions arranged by company to further develop knowledge and skills related to role.Developed an efficient car cleaning process that brought customer satisfaction scores to an average of 95% a month; Utilized reservation system software effectively to book rentals, manage inventory, and generate reports.

Pittsburgh, Pennsylvania, United States

Weekly check-ins with team members to ensure marketing techniques are secure.Strategically plan and create schedules weekly that meet the needs of company goals.Engage with over 300+ customers daily; Sought after new insights and feedback on company branding.Acted as liaison between event organizers and company management by providing updates on event progress.Provided insights and feedback on issues concerning brand.Engaged with consumers, answering questions about brand and its offerings.

New York, United States

Checked in an average of 250+ reservations per day; Collected payments and incidentals; Checked out 200+ guests daily.Assisted with onboarding of new employees; Successfully trained 3 new Guest Service Representatives on front desk procedures and policies.Pre-Assigned 70+ rooms designated for airlines to guarantee a smooth check-in upon arrival; Blocked out floors designated for our 5 partnering airlines.Responsible for the upkeep of 712 hotel rooms; Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests.Maintained thorough knowledge of hotel services, amenities, room locations and rates and local attractions; Raised Hotel Revenue by 15% through upselling suites and other services.

Rochester, New York, United States

Utilized POS system to process cash, credit card, and mobile pay transactions; Solicited credit to consumers; Qualified well over 1,000+ customers.Organized and faced products on shelves and in displays to comply with merchandising standards; Consistently re-organized 3 fitting rooms and sales floor as needed.Traveled between all 4 stores in the Rochester area; Updated sales signs and visual merchandise during all seasonal changes.Sustained customer satisfaction, quickly resolving issues and offering expert assistance; Sustained an average CS score of 87% while working on register.