Devon Carroll Email and Phone Number

• Special projects not limited to vendor testing, venture collaboration and others deemed business centric• Support clients in FMLA, Workman’s Compensation and Short Term Disability administration. • Review and guide clients through federal regulations to maintain the integrity of the policies we administer. • Implement new company policies upon renewal of administration.

• Support clients in FMLA, Workman’s Compensation and Short Term Disability administration. • Review and guide clients through federal regulations to maintain the integrity of the policies we administer. • Implement new company policies upon renewal of administration.

• Guided employers through build and use of web portal of ADP Vantage.• Processed configuration updates as assigned for HWSE clients (benefit changes, updates to plan rules as client requests). • Served as an escalation point for Level 1 issues sent to the Vantage customer service queue. • Processed Annual Elections for employers. • Single point of contact for all benefit related questions (medical/dental/vision/consumer benefit products).• Assisted in COBRA related… Show more • Guided employers through build and use of web portal of ADP Vantage.• Processed configuration updates as assigned for HWSE clients (benefit changes, updates to plan rules as client requests). • Served as an escalation point for Level 1 issues sent to the Vantage customer service queue. • Processed Annual Elections for employers. • Single point of contact for all benefit related questions (medical/dental/vision/consumer benefit products).• Assisted in COBRA related inquiries.• Assisted in deduction runs for payroll.• Researched benefit deduction errors including validation of work status/hours/per diem. • Managed vendor file feed errors.• Annual client on-site visits to review account set up to assist in recognizing opportunities for improvement. Show less

• Served as liaison between Small Market Implementation Team and Retirement Services Sales Force. • Managed status of plans and attended weekly sales manager calls to streamline roles and responsibilities for escalated issues within partnering teams. • Performed underwriting responsibilities for assigned regions and upon plan approval, coordinated with internal partners to complete implementation into ADP system. • Determined and resolved missing information.

Represent and supply Monat hair, skin, and wellness products.

• Acted as single point of contact for large-case clients during implementation and on-going administration of COBRA and or Retiree benefits. • Served as liaison between the client and the balance of internal teams to develop technical specifications for design/ implementation (translation of raw data client files and EDI set up within internal systems) and complete requests/enhancements based on client specific requirements. • Processed Open Enrollment each year for client book… Show more • Acted as single point of contact for large-case clients during implementation and on-going administration of COBRA and or Retiree benefits. • Served as liaison between the client and the balance of internal teams to develop technical specifications for design/ implementation (translation of raw data client files and EDI set up within internal systems) and complete requests/enhancements based on client specific requirements. • Processed Open Enrollment each year for client book. • Handled escalated participant benefit questions as needed and expedite to other areas when necessary. • Responsible for reconciling billing and eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes that are sent to us.• Responsible for balancing premiums billed, collected, and disbursed to carriers/clients, AD-Hoc reports. Show less

4/2005-4/2006Work Content Specialist-ID Card Team• Graphically mocked-up and designed ID cards for Humana’s clients.• Assisted ID Card Process Consultants with developing processes, Mentor documents and training documents for the ID Card Team.• Assisted Independent Consultants and the Center of Quality with developing the ID Card QA Process.• Assisted and reported on testing and designs of new processes as they relate to ID card enhancements or system… Show more 4/2005-4/2006Work Content Specialist-ID Card Team• Graphically mocked-up and designed ID cards for Humana’s clients.• Assisted ID Card Process Consultants with developing processes, Mentor documents and training documents for the ID Card Team.• Assisted Independent Consultants and the Center of Quality with developing the ID Card QA Process.• Assisted and reported on testing and designs of new processes as they relate to ID card enhancements or system issues.3/2004-5/2005Market Staff Support Group Implementation• Managed the end-to-end processes for account implementations and renewals, acting as a cross-functional liaison with the Sales and Operational for group employer plans purchased by various companies.• Test billed for rate variances and discrepancies and when those test bills were cleared, released the live bills.• Tested enrollment logs during open enrollment.• Ordered Identification cards as requested.2/2002-3/2004Senior Quality Audit Specialist• Performed quality reviews to ensure all procedures were followed to uphold insurance regulations.• Reported error trends to management.• Created training materials for other departments' use or training classes.9/2000-2/2002Medicare Billing Representative • Monitored, audited and reconciled accounts receivable to ensure accurate and timely collection of payment.• Reported any discrepancies to various group benefit administrators.• Customer service for both members and group benefit administrators.7/1998-9/2000Medicare Enrollment and Verification Specialist • Verified via phone calls from sales' agents that members held a basic understanding of the plan they were purchasing on an individual basis.• Processed, responded to, provided information for and resolved transactions, inquiries and concerns from customers via inbound and outbound phone calls. Show less