Devon Christensen Email & Phone Number

Omaha, Nebraska, Us

Omaha, Nebraska, Us

• Provide Support for Dealers and customers for FieldNET product suite and how it interacts with Lindsay Zimmatic products and third-party equipment.• Assist Dealers with first time setup by familiarizing myself with internal and competitor telemetry, hardware, and wiring schematics.• Develop and deliver training using multiple Medias that include in-person, webinar, video and phone.• Independently designed radio networks for users. Make recommendations on equipment needed to build the network. Assist with installs and provide after install support.• Identified, documented and proactively communicated solutions to issues as presented to internal teams and dealers• Created Bug reports with recreation of issues and bugs for resolution prioritization• Documented accurate case records of customer issues, status progress and problem resolutions utilizing Phaseware case management system.• Handle more complex troubleshooting issues including 3rd party vendor escalations.• Assist with installations, configuring systems, diagnosing hardware and software faults and solving technical and application problems, either over the phone or in person.

Omaha, Ne, Us

• Responsible for the daily production support and maintenance of a variety of Kiewit software applications.• Provide front line support for a wide line of mobile applications, by being responsible for production and test environments. Including but not limited to troubleshooting, configuration changes and maintenance. • During any outage or scheduled maintenance worked diligently to find a resolution while staying within the predefined service level agreements set forth by product owners and upper management. • Lead the majority of transitions of new products and feature enhancements through development and production. • Collaborated with business analytic and development teams to ensure that upgrades were communicated and delivered seamlessly while proactively seeking opportunities for improvement. • In necessary situation was a liaison between the business and vendors during support or enhancement related issues. • Worked on knowledge management by creating necessary support documentation, as well as providing training to other staff and users.

Hanover, Md, Us

• First level support for installation, moving, adding and repairing physical hardware including but not limited to desktops, laptops, printers, scanners, basic networking equipment and other peripheral devices• Configured workstations and laptops to operate within the enterprise environment by installing necessary software applications and configurations • Directly interacted with users to handle any support or requests made through a ticketing system while also resolving issues through remote tools • Created and maintained documentation relevant to the equipment and applications used by the business

Associate'S Degree, Computer Technology/Computer Systems Technology

Education record

Education record

Education record