Devon Clarke Email & Phone Number

Canada

Canada

Manulife Waterloo

- Oversee aspects of catering solutions and special events at the Aramark client location in Waterloo- Develop and maintain excellent client and customer relationships - Complete catering requirements to meet customers’ needs- Create Marketing strategies and materials to increase business sales

Waterloo, Ontario, Canada

- Worked closely with Marketing Associates, assisting them with order modifications, customer phone calls and other support tasks- Maintained great customer relationships to stay true to the companies mission statement; be the most valued and trusted business partner- Answered incoming customer calls and take orders over the phone or by email- Utilized my extensive knowledge in the food service and sales industry to assist colleagues on our team with product knowledge and sales techniques

Kitchener, On

- Assisted clients in menu planning; coordinating food & beverage, meeting room set-up, decorations and other services as requested by the client- Attention to detail so that all requirements from clients are communicated and completed with excellent customer service- Developed and maintained relationships with key clients in order to produce additional business- Maintained and adhered to function space booking guidelines, critical path and group booking approval process in order to book business in the best interests of the hotel. - Made contracts for clients to best suit their needs at the best available price- Prepared and distributed catering/sales contracts to hotel operations team and discuss strategies to successfully complete multiple catering functions at once.

Waterloo, On

- Communicated with senior staff to achieve a profitable budgeting platform without sacrificing great quality and excellent customer service standards. - Worked directly with clients from contract negotiation to post-event follow-up.- Menu planning and executing catered events within the City of Waterloo facilities.- Managed food and beverage orders for all of the facilities operated by the Food Services team.

- Managed large numbers of unionized employees at the largest convention centre in Ottawa. - Communicated clearly throughout events and gave team briefings to bartenders relaying important information from managers and clients. - Recorded and produced consumption sheets according to what was consumed throughout each event. - Responsible for organizing and working on site at large events upwards of 10,000 people, while ensuring the delivery of an excellent client experience

357 St. Laurent Blvd

- Lead onsite contact for large contracts with the University of Ottawa and Royal College of Physicians and Surgeons. - Developed great relationships with clients, both returning and new. - Led, trained and coached catering service staff, while acting as service captain at events. - Assisted the Director of Catering with site visits, event bookings, planning and execution.

Ottawa, Canada Area

- Prepared and cooked food in a fast paced banquet catering facility with minimal supervision. - Responsible for placing orders for the restaurant and catering facility while keeping track of food costs. - Utilized management skills such as: scheduling, tracking inventory, teambuilding and training. - Completed large volume cooking for special catering events such as: banquets, conferences and weddings.

200 Tremblay Road, Ottawa On

- Managed staff to ensure that tasks were accomplished in a timely and effective manner. - Recorded inventory daily and ordered new supplies as needed. - Organized inventory of refrigerator, freezer and dry storage. - Ensured top-quality product was served so that food quality standards were met and that revenue was increasing on an ongoing basis.

Kananaskis, Ab

- Promoted from line cook to Assistant Banquet Chef within just a few months and was preparing and serving groups of up to 350 guests. - Created food trays (dessert, fruit, cheese, etc.) in order to more efficiently cater to a large group of people. - Prepared and served hot food items from our extensive buffets. - Worked alongside the Executive Sous Chef to produce 5-star quality dishes.

Ottawa, On

- Helped with the creation and implementation of establishment standards in order to ensure that guidelines were maintained by staff.- Prepared daily task lists to keep food preparation timely and efficient.- First to arrive onsite to organize and re-stock line refrigerators.- Head Breakfast Cook on weekends earning valuable organization and cooking skills.

Ottawa, On

- Developed quickness in a fast paced environment assembling sandwiches and salads.- Assistant in the banquet facility, working on a hot line for banquet events.- Developed independent work experience as well as a la carte cooking.

Graduate Certificate, Event Management, Dean'S Honours List

Hotel & Restaurant Management