Devon Coleman Email & Phone Number

United States

Norfolk, Virginia Area

GETS Origination, CPS HRMS Hosting•Technical liaison for Ev5, Payforce and HRAnytime clients.•Bring to life clients' visions ranging from creating new automations, troubleshooting and daily maintenance of jobs.•Collaborate with multiple levels, development, VP, end users, etc…•Coordinate with product developers, software designers, ISAM, COS, HCM, ICE, Consultants and other departments amongst the GETS organization to ensure completion of project requirements in a timely manner.•CRM, Post Mortem, escalation point of contact, client account Management, Project Management, Business Critical Incident Management, Subject Matter Expert, Identify and analyze product defects.•Consultant with other departments to help resolve production outages with a high level of urgency.

Chesapeake, Va

• Develop and maintain a basic working knowledge of store applications, corporate/dc/field issues to determine proper course of action for problem solution.• Perform hardware and software troubleshooting in accordance with documented requirements and departmental standards to ensure technically accurate solutions. • Decide when escalation is required and escalate appropriately. • Provide accurate call documentation; detailing specific issues, procedures and results. • Recognize potential global issues based on the type or volume of calls coming in and sharing information with Team Leader on duty.• Troubleshoot all equipment; ex. Printers, POS Systems, Network Equipment, Windows Systems• Maintain familiarity with and utilize all methods of communication resources including but not limited to telephone, voice mail, email, bomgar, and web chat.• Perform daily administrative duties as scheduled.

Chesapeake, Va

•Work in call center environment answering inbound customer calls concerning inquiries about one or more Cox products.•Engage in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved.•Provide total customer services by answering basic questions about programming over the phone and collaborating customers with CAG for complex questions.•Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.•Provide customer support by asking questions and listening to customers in order to understand their needs, requests, or problems.•Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.

•Served as a Support Advisor for Apple devices.•Served as a Senior Specialist assigned to one of a kind procurement actions; utilize expertise gained to resolve unique difficulties and provide viable solutions to problems.•Lead discussions with Program Office customers in the development and coordination of the contracting cycle and in the identification and resolution of unique or significant issues. •Serve as a technical authority.•Serve as a Service Center subject matter expert and advisor on a variety of contractual issues; develop new ground breaking implementing guidelines or provide instructional training on its applicability.

•Coordinated with various staff for operational support activities of the unit; served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. •Provided administrative/secretarial support for various departments/divisions such as answered telephones, assisted visitors and resolving a range of administrative problems and inquiries. •Operated desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepared, transcribed, composed, typed, edited, and distributed agendas and minutes of numerous meetings. •Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements.

•Supervised and evaluated tutors on a regular basis (3 tutors, 18 Children)•Maintained student and attendance records•Other duties as necessary to ensure that the program is functioning in accordance with its stated goals and objectives•Increased program size by 80%; recruited parents by attending surrounding area vendor shows•Increased student test scored by 60%

Master Of Business Administration (M.B.A.), Finance And International Business, 3.67 Out Of 4.0

Bachelor'S Of Arts, Humanities, Science, And Environment

Bachelors of Arts, Humanities, Science, and Environment - Concentration Science and Technology 2009 •Graduated 2nd in class standings.