Devon Cruz Email & Phone Number

West Des Moines, Iowa, United States

-Onsite senior technician responsible for task assignments.-Acted as on-site SME on RMA activities, including ordering, and any other escalations.-Teach coworkers new processes required for business operation.-Maintained strong focus on customer service, and identifying opportunities to improve and handle underlying needs of our customers.-Responsible for PO creation to acquire spares for onsite break fix support.-Facilitation of daily pre work safety huddles and HRA safety briefs.-Handled task assignments and escalations from team members and customers.-Served as on-site point of contact for escalations from other teams on-site.

Des Moines, Iowa, United States

Career Experience Program-Investigated and completed global incidents for the Inventory scope of work.-Facilitated monthly and weekly reports, engaging with professionals on a global basis.-Organized and lead discussions around projects with developers and stakeholders.

West Des Moines

-Acted as on-site SME on RMA activities, including ordering, and any other escalations.-Maintained strong focus on customer service, and identifying opportunities to improve and handle underlying needs of our customers.-Responsible for PO creation to acquire spares for onsite break fix support.-Facilitation of daily pre work safety huddles.-Handled task assignments and escalations from team members and customers.-Served as on-site point of contact for escalations from other teams on-site.

West Des Moines, Iowa, United States

-Receiving and Inventory items critical to Data Center Operations.-Performing supervision of rack movement in accordance with Microsoft safety standards.-Performed tactical shift management during high volmume work activites.-Prompt handling of emails and escalations from other teams, management, and third party vendors.-Assist in completion of critical projects for Data Center growth.-Support other Teams and Vendors on site by receiving and notifying when items are staged for them.-Assisting other team members and temps when needed with any subject matter knowledge, and in growing their own knowledge.-Maintained up-to-date logical information for on hand materials.

West Des Moines, Iowa, United States

-Receiving and Inventory items critical to Data Center Operations.-Performing supervision of rack movement in accordance with Microsoft safety standards.-Prompt handling of emails and escalations from other teams, management, and third party vendors.-Assist in completion of critical projects for Data Center growth.-Support other Teams and Vendors on site by receiving and notifying when items are staged for them.-Assisting other team members and temps when needed with any subject matter knowledge, and in growing their own knowledge.-Creation of Spares locations in the Data Center in order to support Operations.-Safety Supervisor for HRA critical to growth and completion of Data Center projects.-Training of other team members leading to success of Data Center operations.

United States

Auto glass technician responsible for installation of automotive glass to federal safety standards.Responsible for- driving company and customer vehicles- clear communication to warehouse and customers to set clear expectations of time frames- independant operation and time management skills

United States

At Principal Financial Group I was responsible for:- Triage of annuity paperwork and process of applications- Handling of money and money processes accurately for applications - Accurate dealings with state and federal law- Maintain communication with internal and external agents to resolve any issues that prevented application acceptance

West Des Moines, Iowa, United States

At Meadow Chase Apartments, i was responsible for:Repairing any items brought to our attention from Tenants, and scheduling of Vendors for specialized Work Orders.Communicating to Tenants and Management.Accurately ordering needed items for work orders and maintenance.Trusted to perform services in homes and transport company information to the corporate offices.Entrusted with leaving the property to pick-up any tools or items needed on short notice.

Ankeny, Iowa, United States

At Mills Fleet Farm Auto Service Center, i was responsible for:Data entry into Mills Fleet Farm national customer database.Communicating between customers and technicians.Accurately ordering needed items for appointments, such as tires and various auto parts.Trusted to perform services on customer vehicles.Entrusted with leaving the store to pick-up tires and parts needed on short notice with expediency.

Ankeny, Iowa, United States

At Sportsman’s Warehouse I was quickly advanced from a Cashier to Customer Service Associate. While i was employed there, i was responsible for:Data entry For Sportsman’s proprietary database.Responsible for handling confidential documents and information, including SSN, license information and federal information.Trusted to handle large amounts of currency accurately.Answering customer questions in person and on the phone.Expected to multitask, helping customers on the phone and in person.

Altoona, Iowa, United States

At Hy-Vee I was responsible for:Placement and organization of products on shelves.Carefully assembled customer purchases in portable containers (paper or plastic) for safe travel to their destination.