Devon Defazio Email & Phone Number

Buellton, California, United States

The public face of the DMV responsible for explaining policies, procedures, standards and requirements for drivers derived from both the CA Vehicle Code and department policyDocument evaluation, data management, and correspondence with the public and other government agenciesProvides reports and statistical analyses on drivers and vehicle transactionsWork efficiently and with professionalism with the entire communityWorks with discretion, confidentiality, and compassion in issues involving drivers’ medical conditions or legal issuesPractice planning and organization to facilitate efficient workflow within a large office environment

Responsible for 600+ club member accounts, including data management, customer communication and satisfactionResponsible for legal accuracy and compliance nationally and internationally for highly-regulated productPerformed research and statistical analyses and wrote reports to identify process improvement opportunitiesPrimary contact for customers and vendors, and liaised with higher level management as neededCreated correspondences, reports, generated invoices and purchase orders, and maintained inventory databaseDeveloped graphic content for social media and sales documentsDeveloped and implemented COVID-19 protocols based on County public health guidelinesMaintained stock of cleaning and shipping suppliesProvided administrative support to management personnelServed as event support for all customer-facing activities

Staff management, wine club fulfillment, and inventory managementProvided superior customer service and salesEnsured compliance with all beverage laws, including managing guest consumptionDemonstrated cool-headed leadership during stressful shiftsExcellent relationship-building skills as ambassador of the business

Managed successful shifts in a busy fast-casual restaurant, overseeing 20+ staffResponsibilities included training, ordering, food prep, customer service, cleanliness of front and back-of-house, and cash drawer operationsResponsible for motivation of staff to achieve sales and service goals

Sales and customer service, stocking, merchandising, opening and closing proceduresDeveloped knowledge of wine and shared information with customers in a supportive and non-judgmental environment