Devon Dunn Email & Phone Number

Phoenix, Arizona, United States

• Launch new and guide existing Agile teams on their Agile transformation journey. • Launch Agile Release Trains: facilitate program level events, such as Program Increment planning, feature writing workshops, backlog refinement, scrum of scrums, retrospectives, etc. • Coach and partner with various stakeholders such as Product Managers, Product Owners, Business Owners, and IT leads to help ensure strategy and execution alignment.• Cultivate a continuous learning environment delivering education and training for the enablement of effective Scrum Masters, product ownership, and Agile delivery teams with the ability to scale. • Influence IT and business leadership and management teams on Agile principles, practices, and tools• Act as servant leader and coach for one or more Scrum teams enabling the effective use and practices of the Agile framework in achieving business outcomes.• Escalate, track, and remove impediments to Agile adoption and development progress.• Stay abreast of new Agile best practices, tools and techniques, methods, strategies.• Monitor and track team performance and progress through Rally.• Utilized critical thinking skills and effective communications skills, spending several months working with Lean Portfolio Analysts in support of portfolio management processes at The Hartford. • Reporting on and analyzing strategic operational and financial data that accompanies the development, release, and maintenance of leading-edge software for internal and external customers. • Facilitate and participate in Scrum Team activities.• Developed functional skills in areas such as AGILE, Lean Portfolio Management and SCRUM.

United States

Prescott Valley, Arizona, United States

Prescott, Arizona, United States

• Evaluated previous practices and methods to make necessary changes to improve workflow, functionality, or save on costs. • Placed all orders for food, beverage, small wares, and equipment for the kitchen, dining area, and store concessions. Generated order guides and inventory lists through our vendor’s portal for ordering efficiency and accuracy and allowed for ordering without the assistance of a vendor representative. • Conducted one-on-one meetings with the Executive Director to outline monthly and yearly budgets based on previous year’s budget, expected revenue, and menu cost analysis. • Trained and managed a staff of 35-45 employees in work processes such as preparing meals, cleaning, food service, safety, and sanitation. • Provided customer service via email, phone, or in person to ensure satisfaction, answer questions, or alter scheduling when needed.

Springfield, Missouri, United States

• Created and implemented short- and long-term plans utilizing a variety of reports from an hourly to yearly time frame with the goal of increasing profits and driving business objectives such as customer retention and satisfaction, speed of service, and product quality. • Analyzed reports such as P&L statements to focus on cost balancing opportunities and operate under budget projections.• Managed staff of 30-50 employees to ensure company standards, as well as local and state regulations, were adhered to. This included daily and weekly delegation of duties, promotions, rewards, discipline, and coaching to drive performance. • Placed daily and bi-weekly product orders, set ordering pars, and adjusted daily prep requirements accordingly. • Conducted interviews, orientations, and oversaw onboarding of new employees. Wrote training schedules and monitored performance of new hires and their associate trainers through the training process. Trained incoming managers on company policies, managerial administrative duties, and daily operations. • Placed a heavy emphasis on maintaining company standards and culture through evaluations, coaching, and participating in events such as “Trainer Celebration Week”.• Regularly engaged in one-on-one conversations with customers, resolved customer complaints, and attended community events to drive customer retention.• Wrote and delivered bi-yearly employee evaluations which were used to determine merit increases. Worked one-on-one with employees to implement an Independent Development Plan to improve performance by addressing performance gaps, setting time-specific goals, and metrics to measure performance.

Bachelor Of Science - Bs, Applied Business Analytics, 3.51

Activities and Societies: Graduated with honors

Associate'S Degree, Hospitality Administration/Management

Associate'S Degree, Culinary Arts/Chef Training