Devon Edwards Email & Phone Number

Hollywood, Fl, Us

Provided Onsite assistance to all hospital staff, physicians, and executivesOffice 365 troubleshooting (email setup, signature related issues, excel, etc.)Assisted with the deployment of hardware including but not limited to monitors, laptops, printers, desktops, Zebra label printers, Barcode scanners, mouse, keyboards, webcams, etc.Assisted with network cable patchingInstalled a standard image using SCCMAddressed unassigned tickets in our ServiceNow queue.Assisted with any conference room issues or setups.Assisted with Imaging MFF during Epic DeploymentAssistance with MFA and any active directory issues such as lockouts or password related issues

Hollywood, Florida, United States

• Provided Deskside support to all in house staff and all field home health nurses. • Duties included setting up workstations (laptops, desktops, docking stations, and monitors) in offices. • Installed and administered Microsoft workstation environments• Provided end-user support for mobile devices (Samsung, Android, iOS, SOTI, etc.)• Troubleshot basic to advanced technical problems. Documented the results in ServiceNow and escalated as needed.• Assisted with Printer installs/troubleshooting deskside or through the manage engine software• Setup, configured, and troubleshot VPN access for remote workers. • Maintained inventory levels of supplies and documented all inventory in ServiceNow (laptops, monitors, docking stations, keyboards, mice, headsets, etc.)• Provisioned, maintained and retired Active Directory accounts and information• Participated in On Call Rotation

Hollywood, Florida, United States

Miramar, Florida, United States

• Diagnose deliberate remedies for open incidents within the ticket queue and provide daily callbacks for users to confirm if incidents were resolved.• Regulate Mobile Device Management activations, configurations, and enrollments employing AirWatch.• Supply password resets, setup security questions, and exert notifications to users utilizing Fischer Identity.• Resolve technical issues through troubleshooting software and hardware, guide users through corrective steps; escalate problems that are not within scope to the correct departments. Document tickets using ServiceNow ticketing system. • Assist users with connecting to VPN

Miramar, Florida, United States

• Provide First Level support to employees and patients regarding basic hardware, application, and network requests. • Document, diagnose, resolve and close customer issues according to service level guidelines. Promptly escalate issues to higher level technical support or management when necessary.• Provide end-user desktop training as appropriate in order to assist with problem resolution• Document all calls using ticketing system ServiceNow• Unlock user accounts using Active Directory (Hyena)

Boca Raton, Florida, United States

• Assist customers with setup process of their Medical Alert system (including gathering/verifying Emergency Information such as medical conditions and responders, and guiding customers through the installation and testing process with the goal of activating service for new customers).• Strive for first call resolution to minimize the need for customers to follow up with a second call• Handle inbound Customer Service that may include general billing inquiries and Support calls• Knowledge of CRM System

North Lauderdale, Florida, United States

Consistently exceeded productivity goals by 11%.· Handle inbound escalations· Diagnosed and resolved PC issues for end users of widely diverse experience levels remotely via telephone and chat for Windstream and Geek Squad customers.· Installed, diagnosed, and maintained most popular software and hardware.· Used state of the art remote tools to resolve hardware and software issues on PCs throughout the US and Europe for Geek Squad customers.