Handled confidential information and documents with discretion and maintainedproper organization.Built meaningful relationships with customers using a consultative approach, tounderstand their current and future needs whether benefits, services, oropportunities.Utilized critical and analytical problem - solving skills, and strong attention to detailwhile managing 60+ accounts per day.While working remotely, ensured that every interaction was personable and conduciveto a comfortable experience.

Initiated each call with a welcoming demeanor, exhibiting patience and readiness tosupport individuals at all levels of technological proficiency.Utilized available tools and resources such as Google to effectively guide customerstowards resolving their inquiries..