Devon Findley Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Cultivated strong, long-lasting relationships with key stakeholders at client organizations, improving the reputation of the company and the product. Lead ongoing “health check” meetings across organizations to remain informed of current client projects and needs. Acted as a main point of contact for clients, addressing inquiries and concerns, providing recommendations, and ensuring satisfaction with products and services.Managed various development projects, coordinating with internal… Show more Cultivated strong, long-lasting relationships with key stakeholders at client organizations, improving the reputation of the company and the product. Lead ongoing “health check” meetings across organizations to remain informed of current client projects and needs. Acted as a main point of contact for clients, addressing inquiries and concerns, providing recommendations, and ensuring satisfaction with products and services.Managed various development projects, coordinating with internal and external teams and stakeholders to ensure deadlines are met, expectations are managed, and risks are mitigated. Developed detailed project plans outlining milestones, timelines, and resource requirements.Lead live product presentations for prospective clients that demonstrated the value of the platform for their various knowledge management requirements. Created standardized and tailored live product demo scripts and recorded videos to support the sales team’s efforts with prospective clients. Show less

Toronto, Ontario, Canada

Develops training programs for new and existing clients to effectively utilize the knowledge management platform, ensuring client retention and satisfaction. Manages the development of a complete product Help Site and assists in its integration with the solution. Creates reusable online support content and presentations with self-guided training courses, guides, videos, and technical documentation. Distilled product release notes into user-friendly content to increase accessibility and… Show more Develops training programs for new and existing clients to effectively utilize the knowledge management platform, ensuring client retention and satisfaction. Manages the development of a complete product Help Site and assists in its integration with the solution. Creates reusable online support content and presentations with self-guided training courses, guides, videos, and technical documentation. Distilled product release notes into user-friendly content to increase accessibility and awareness of new product features and functionality.Manages an effective online customer support desk to ensure all client questions are answered quickly and accurately. Triages technical questions from clients and assigns development tickets as needed to satisfy client support needs. Show less

Toronto, Ontario, Canada

Conducted all quality assurance testing on an cloud-based enterprise SaaS platform, ensuring stability and improving the overall user experience. Identified and documented technical problems to support the software development life-cycle. Created and documented a comprehensive regression testing plan to ensure new changes and modifications to the platform did not affect any existing functionality. Tested the platform’s API using the Postman API Platform.