Accounts Payable and Receivable - November 2012- January 2014Cleared past due accounts with 75% collection rateInvoice carrier transactions within transportation management system, including payment to carriersInvoices to customers with backup data Load Coordinator/Dispatcher and Account Manager - May 2013-PresentProficient in TMW, a 3PL transportation management systemOngoing mentoring of fellow employees in old and new management systemsImproved customer retention… Show more Accounts Payable and Receivable - November 2012- January 2014Cleared past due accounts with 75% collection rateInvoice carrier transactions within transportation management system, including payment to carriersInvoices to customers with backup data Load Coordinator/Dispatcher and Account Manager - May 2013-PresentProficient in TMW, a 3PL transportation management systemOngoing mentoring of fellow employees in old and new management systemsImproved customer retention with daily direct contract, service, and support First trainer for new employees for entire department Support to sales people to gain new customers and improve current customer relationshipsFile claims with rail carriers from first notification to final resolutionAssisted in implementing work from home procedures with all employees due to Covid-19Kept customers up to date with the changes in transportation due to Covid-19 to ensure they felt secure in the movement of their merchandise Show less