Devon Galloway Email & Phone Number

Chattanooga, Tn, Us

I prepare monthly deliverable reporting and accounting files for our accounting teams and premium reporting for our insurance carriers. My role involves developing and maintaining SQL stored procedures, tables, and views. I also aided in a major migration project from a data warehouse to a data lakehouse, which included creation, validation, and debugging data sources and extraction processes. Additionally, I support a wide variety of reporting requests within the organization, working in a Kanban environment.

Chattanooga, Tennessee, United States

Created and managed schedules for call center employees using Workforce management and Verint. Processed and modeled big data sets. Built custom KPI reporting and dashboards in an agile environment. Provided insights and acted as a consultant to operations leaders and site directors to positively influence national KPI. Utilized reporting to maximize efficiency with call containment goals.

United States

Produced insights for senior leadership teams, HQ directors, and adjacent support teams. Collaborated with fellow analysts in to identify reporting gaps on the national level. Utilized data visualization to provide clean and presentable dashboards for the company.

Central Region, United States

Worked in a waterfall environment pilot team with 3 others to produce insights for the central region director and senior leadership teams on various project scopes. Utilized data visualization to provide clean and presentable dashboards for pilot teams' insights.

Chattanooga, Tennessee, United States

Assessed and troubleshot customer’s technical issues with mobile devices. Handled customer escalations to create tailored solutions. Supported tech experts with complex issues. Coached tech experts to close skill and knowledge gaps.