●Troubleshoot and resolve hardware, software, application, network, user access or related issues● Create knowledge base articles and utilize resources such as websites and help desk tools to locate solutions to problems● Walk users through installing local and network hardware devices such as printers on workstations● Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, escalate problems to appropriate individuals

• Supervise up to 8 students with disabilities• Collaborate with peer facilitators to enhance student life skills• Lead group instruction as well as engage in one-on-one time • Collect data on behavioral issues

• Coach group of 12 freshmen cornerbacks • Collaborate with 7 other coaches to prepare for weekly opponents • Assist with filming and providing footage during live games • Encourage a positive morale to be a successful student-athlete

• Responsible for processing orders, troubleshooting, and answering questions for several multimillion national accounts• Multitasked by servicing calls concurrent with live chats• Served as a trainer and mentored new associates on managing accounts• Provided quality care to accounts by delivering white glove customer service• Managed customer relationship with corporate partners