Devon Grant Email & Phone Number

Summerville, SC, US

Charleston, South Carolina, United States

• Established formatted suite of templates for IPT to leverage and ensured documentation consistency across projects.
• Reviewed and edited all project deliverables for style, grammar/mechanics, and content.
• Created and maintained a documentation tracker to ensure tasking was prioritized across the various projects supported.
• Updated project PDF forms to clean up formatting and lock down editable fields.

Charleston, South Carolina, United States

• Updated and produced service-related documentation to include service center catalog, project request forms, customer onboarding flow charts, hardware offering lists, software baseline documentation, service agreement.
• Prepared service level agreements to capture customer requests and routed for leadership review and signatures.
• Established JIRA customer interface for improved communication methods with service center customers.
• Maintained customer service webpage with relevant user-facing customer service information.
• Monitored service tickets for customer service requests.
• Maintained customer project list to track current customers, modifications, and terminations.

Charleston, South Carolina, United States

• Performed administrative and analytical tasks.
• Attended meetings and provided meeting minutes.
• Managed upkeep of team calendars and document repository.
• Assisted Customer Service Manager through creating customer tickets, Service Level Agreements, coordinating meetings between customer and team, routing for signatures, and archiving documentation.
• Scheduled and managed all meetings for the team; including the team’s 24/7 conference line.
• Created workflows and prepared documents for the team as requested.

Charleston, South Carolina Area

• Without overlap, stepped into the position and made immediate positive impacts.
• Researched and coordinated with State and Federal agencies to rapidly ready the program for external Management Inspection. Resulted in “Best Practice” for Veteran-friendly schools within the State of South Carolina.
• Responsible for the entire Program Management and oversight of Veterans Services; including benefits for approximately 450 students and three VA-workstudy students.
• Analyzed and evaluated program operations in meeting established goals and objectives.
• Assisted in monitoring budgets, expenses, and schedules.
• Maintained records; prepared charts, graphs, tables, reports and other analyses as required.

Charleston, South Carolina, United States

• Managed individual tasks such as social media and alternative loan processing.
• Used various forms of technology for record-keeping and assisting students.
• Supervised university-sponsored event to send students to the Statehouse for South Carolina Independent Colleges and Universities Day.
• Served as the alternate for the Veteran Services Coordinator due to past VA benefit experience, work ethic/attention to detail (culminated in promotion to position in May 2014).

Summerville, South Carolina, United States

• Strategically developed/tailored individualized plans for my tutees.
• Focus/Instructed tutees in areas where additional emphasis was needed (all subjects and life skills – such as organization/time management/prioritization).

Moncks Corner, South Carolina, United States

• 4th Grade Teacher
• Worked as a part of a team to effectively plan curriculum and assess student growth.
• Effective use of technology for student accountability, record-keeping and planning.
• Taught ELA and Social Studies but knowledgeable in all subjects – specifically math/sciences.