Devon Hackshaw Email & Phone Number

Kingstown, St. George, Vc

Kingstown, St. George, Vc

Managed and maintained technology infrastructure and systems, ensuring optimal performance and reliability. Supported installing, configuring, and optimizing hardware, software, and network components. Collaborated with cross-functional teams to ensure seamless operation of technology systems. Resolved technical issues promptly, ensuring minimal disruption to business operations. Implemented robust security measures and administered all provisioned security tools.• Supported academic activities by ensuring reliable and efficient technology resources.• Maintained and updated server environments to guarantee optimal performance and security.• Monitored and maintained network environments for uninterrupted connectivity and performance.• Managed endpoint protection and security tools to safeguard against threats.• Oversaw identity and access management to ensure secure and appropriate system access.• Managed data flow and integration tools to ensure seamless data exchange and processing.• Coordinated with technology vendors to manage procurement and service agreements.• Provided collaboration and technology support to enhance team productivity.• Implemented backup and business continuity plans to ensure data integrity and availability.• Created detailed reports on key performance indicators for management review.• Conducted regular auditing and compliance checks to adhere to industry standards.• Maintained comprehensive documentation and reporting for all technical activities.

Oversaw changes in IT infrastructure, managed servers, networks, and security measures. Ensured system reliability, troubleshooted technical issues, and collaborated with IT professionals while maintaining thorough documentation of configurations and procedures. • Adeptly mastered two emerging technologies upon their introduction, contributing to the seamless integration of advanced solutions within the operational framework. • Possess a proven track record in user account management using various systems and email administration. • Effectively engaged with users, facilitating the introduction and training on new technologies to enhance their proficiency and overall operational efficiency. • Demonstrated strong collaboration within the IT domain, consistently partnering with colleagues to resolve issues collaboratively. Through effective communication and teamwork, I have achieved a high satisfaction rate in completing tasks, showcasing my commitment to delivering high-quality results in a collaborative professional environment. • Installed, maintained, and continuously monitored the organization's security suite, ensuring a robust and vigilant defense against potential threats and vulnerabilities.

Oversaw and managed the organization's computer networks, ensuring their reliability, security, and optimal performance. Handled tasks such as configuring network devices, troubleshooting issues, and implementing security measures to maintain seamless communication and data flow within the network infrastructure. • Successfully maintained network integrity, achieving nearly 100% uptime, swiftly addressing and resolving issues proactively • Diligently managed the organization's critical systems, including the administered Wi-Fi cloud and helpdesk systems, ensuring optimal performance and efficiency. • Assisted with the comprehensive overhaul of network infrastructure, executing the strategic implementation and segmentation of networks. • Systematically identified and resolved network-related issues through effective troubleshooting, ensuring seamless and optimized network functionality. • Helped to develop and enforce network policies and procedures to maintain consistency, security, and compliance with industry standards and regulations.

Remote Kontrol SVG is a dynamic and forward-thinking company specializing in remote assistance, computer repairs, network planning, IT consulting, and a range of other technical services. Established in July 2020, we have rapidly grown into a trusted provider of comprehensive IT solutions, offering both remote and on-site support to our clients. • Provide technical support to clients remotely, via phone, or on-site as required. • Perform computer repairs, hardware replacements, and hard drive file recovery. • Plan and implement network solutions, including subnetting and vulnerability testing. • Conduct penetration testing to assess and strengthen the security of client systems. • Offer expert IT consulting services to clients, advising on best practices and optimal solutions. • Document all technical issues, resolutions, and recommendations for future reference. • Stay updated on the latest industry trends, technologies, and security threats. • Proven experience in IT support, computer repairs, and network planning. • Strong knowledge of hardware components, operating systems, and software applications. • Familiarity with network protocols, subnetting, and vulnerability assessment tools. • Experience conducting penetration tests and implementing security measures. • Excellent communication skills, with the ability to effectively interact with clients and team members. • Exceptional problem-solving abilities and attention to detail. • Ability to work independently and as part of a collaborative team. • Flexibility to adapt to changing priorities and work environments.

• Compiled comprehensive reports for the board of directors & facilitated communication, negotiations, and meetings with diverse vendors. • Acquired essential equipment, conducted staff training sessions on the Bank's internal system and cybersecurity protocols. • Managed the bank's internal network, oversaw firewall access, maintained server operations• Administered its Security Information and Event Management (SIEM) system.

Saint Vincent And The Grenadines

Managed and maintained the Bank’s information technology systems, and oversaw tasks such as network administration, system troubleshooting, and user support. Played a pivotal role in ensuring the IT infrastructure's efficiency, security, and optimal functionality to meet the Bank’s objectives. • Strategically virtualized the Bank’s servers, implemented network equipment installations, and upheld the Banking system, elevating uptime to 99%. • Adeptly executed troubleshooting and managed infrastructure installations. • Oversaw the bank's firewall and security suite for robust protection and operational continuity, repelling all Cyber intrusions.

Certified In Cyber Security, Completed

Ccna, Completed.

Computer Science, Principles Of Business, Communication Studies, Completed.

Inform Tech, Business, Accounts, Science, Mathss, English Language, English Literature, Spanish, All Completed With 2 Distinctions.

Brivo Access, Completed

Security +, Completed

Network +, Completed

A +, Completed

Linux +, Completed

Cyber Security Training, Ongoing

Boomi Essentials, Completed

Extreme Cloud Iq Pilot, Aerohive, Completed

Cyber Security Training, Completed

Canvas Lms, Completed

Quickbooks Training, Completed

Core Directory Banking Software, Completed

Sonis, Completed

Windows Os, Installation, Troubleshooting & Updating, Completed

Server Administration, Completed

Server Administration, Ongoing

Esxi Management, Virtualization, Installation & Troubleshooting, Completed

Kaspersky Security Center, Completed